This story was originally published and last updated .
In a fragile time when the world is under a pandemic and the least common denominator in corporate marketing campaigns is "we're all in this together," there are still ways where companies can compete and advertise their efforts. HMD Global, for example, has made a goodwill gesture towards its customers by extending the warranties for some Nokia phones.
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Like many other countries, all of India is currently under lockdown. There are only a few exceptions from this rule, and going to a Samsung shop to get your device fixed is not among the legit reasons to leave your home —in fact, all Samsung stores are currently closed. The Korean company recognizes this situation and offers extended service for devices that would've seen the end of their warranty during the lockdown period. It's also possible to pick up a pre-booked Galaxy S20 at a later time.
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Most companies have been putting out statements to assure customers during the coronavirus pandemic, and OnePlus is no exception. Following up on a post published last week, the company has just announced that it is extending warranty coverage and return periods to make things a little easier for customers. It's also working on a "back-up device program" that lets you apply for a loaner device while your own undergoes repairs.
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Moshi aims to produce premium, long-lasting accessories for mobile devices, and most of the time, the company succeeds — many of its products we've reviewed over the years have proved to be well worth their money. During CES 2020, the manufacturer has made clear that it believes in the quality of its electronics by introducing a free 10-year global warranty.
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Here in the US, Google has had its own mail-in repair center set up for Pixel phones for around eight months. In the rest of the world, though, Google offers nothing of the sort, instead pointing customers to recommended walk-in and mail-in service centers via a support page. These support pages have just been updated, indicating that official mail-in services will soon be offered in a number of European countries.
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The Federal Trade Commission released a statement today saying it's sent warning letters to several major companies in the US reminding them that it's illegal to stipulate warranty coverage is dependent on using prescribed parts and service providers for repairs. In addition to manufacturers of "cellular devices," warnings were also sent to companies that sell cars and video game hardware.
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By now, all of you are familiar with the issues people are having with the Pixel 2 and Pixel 2 XL, namely with the display. Google's VP of Product Management, Mario Queiroz, has just issued a statement saying that all Pixel 2 phones will be upgraded to two-year warranties for added peace of mind.
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The Nexus 6P is one of those phones that had high initial quality, but it hasn't withstood the test of time very well. This phone has been plagued by battery issues that cause it to randomly shut off. Those who bought their phones from the Google Store have reported success not only with getting the phone replaced, but replaced with a Pixel XL.
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Let's face it - LG phones have had problems with long-term use in the past. Many former phones from the company experienced the famous bootloop issue, which plagued the G4, Nexus 5X, G5, V10, and others. This was especially a problem for phones outside the warranty period. LG wants you to know that it's confident in the G6's longevity, and as a result, the company has extended the phones' warranty period to two years.
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Buying a used phone is something of a crapshoot. Customers can do all the research they like or pore over photos with a magnifying glass, but eventually they just have to trust that someone else hasn't dumped a lemon of a device onto the next sucker. Swappa, a marketplace for gadget buyers and sellers that specializes in Android hardware, is trying to take some of the uncertainty out of that process. Starting today the company is offering device protection plans for phones, with laptops and tablets coming soon.
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