The Federal Trade Commission released a statement today saying it's sent warning letters to several major companies in the US reminding them that it's illegal to stipulate warranty coverage is dependent on using prescribed parts and service providers for repairs. In addition to manufacturers of "cellular devices," warnings were also sent to companies that sell cars and video game hardware. Read More
By now, all of you are familiar with the issues people are having with the Pixel 2 and Pixel 2 XL, namely with the display. Google's VP of Product Management, Mario Queiroz, has just issued a statement saying that all Pixel 2 phones will be upgraded to two-year warranties for added peace of mind. Read More
The Nexus 6P is one of those phones that had high initial quality, but it hasn't withstood the test of time very well. This phone has been plagued by battery issues that cause it to randomly shut off. Those who bought their phones from the Google Store have reported success not only with getting the phone replaced, but replaced with a Pixel XL. Read More
Let's face it - LG phones have had problems with long-term use in the past. Many former phones from the company experienced the famous bootloop issue, which plagued the G4, Nexus 5X, G5, V10, and others. This was especially a problem for phones outside the warranty period. LG wants you to know that it's confident in the G6's longevity, and as a result, the company has extended the phones' warranty period to two years. Read More
Buying a used phone is something of a crapshoot. Customers can do all the research they like or pore over photos with a magnifying glass, but eventually they just have to trust that someone else hasn't dumped a lemon of a device onto the next sucker. Swappa, a marketplace for gadget buyers and sellers that specializes in Android hardware, is trying to take some of the uncertainty out of that process. Starting today the company is offering device protection plans for phones, with laptops and tablets coming soon. Read More
When you buy an expensive electronic device with a warranty, you hope you never have to use said warranty. It's always at least somewhat of a pain. For many Motorola customers, the process has been worse than that. We've been seeing an unusual number of complaints about Motorola's warranty support lately, and it looks like it might finally be coming back to bite the company. A $5 million class action complaint has been filed because of Moto's ongoing warranty issues. Read More
It seemed a little odd that Google's first-party extended warranty program, Nexus Protect, didn't work with Google's own MVNO effort, Project Fi, when it was announced. New buyers of the Nexus 5X and Nexus 6P could apply the Nexus Protect warranty to their phones if they bought them from the Google Store, but not through the Project Fi site. Now it looks like that lack of synergy has been rectified: Nexus Protect, or at least something very much like it, is available with new phone purchases from Fi. Read More
With this year's batch of Nexus devices, Google has upped its warranty game. In addition to the manufacturer's twelve months of coverage, Google offers an additional year for folks who pay for Nexus Protect. Read More
We heard hints about something called Nexus Protect before the announcement today, but its exact nature wasn't clear. Now we know. It's an enhanced warranty you can purchase with Nexus devices in the Google Store. It's launching today with the Nexus 5X and 6P. Read More
Looking to apply some root modifications or custom ROMs to that sweet Moto X Pure Edition (AKA the Moto X Style outside the US) you just got from Moto Maker? You might want to think twice. According to an employee post on the official Motorola support forum, the Moto X Pure Edition is not considered a developer device (like the Developer Edition versions of previous Moto X and DROID phones), so fiddling around with aftermarket software means you're on your own when it comes to support.
The new (2015) Moto X Pure is not a developer edition, so unlocking the bootloader does void the warranty.