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Articles Tagged:

warranty

23

[Update: Now live] Google extending mail-in repair service for out-of-warranty Pixels to Europe

Richard Gao

Here in the US, Google has had its own mail-in repair center set up for Pixel phones for around eight months. In the rest of the world, though, Google offers nothing of the sort, instead pointing customers to recommended walk-in and mail-in service centers via a support page. These support pages have just been updated, indicating that official mail-in services will soon be offered in a number of European countries.

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72

FTC reminds phone makers they can't void warranties over repairs made using unauthorized parts

Taylor Kerns

The Federal Trade Commission released a statement today saying it's sent warning letters to several major companies in the US reminding them that it's illegal to stipulate warranty coverage is dependent on using prescribed parts and service providers for repairs. In addition to manufacturers of "cellular devices," warnings were also sent to companies that sell cars and video game hardware.

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103

[Update: Preferred Care not extended] Google upgrades all Pixel 2 and Pixel 2 XL units to two-year warranties worldwide

Richard Gao

By now, all of you are familiar with the issues people are having with the Pixel 2 and Pixel 2 XL, namely with the display. Google's VP of Product Management, Mario Queiroz, has just issued a statement saying that all Pixel 2 phones will be upgraded to two-year warranties for added peace of mind.

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535

Google is offering Nexus 6P owners a Pixel XL as a warranty replacement

Ryan Whitwam

The Nexus 6P is one of those phones that had high initial quality, but it hasn't withstood the test of time very well. This phone has been plagued by battery issues that cause it to randomly shut off. Those who bought their phones from the Google Store have reported success not only with getting the phone replaced, but replaced with a Pixel XL.

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38

LG extends the warranty of all G6 phones to two years

Corbin Davenport

Let's face it - LG phones have had problems with long-term use in the past. Many former phones from the company experienced the famous bootloop issue, which plagued the G4, Nexus 5X, G5, V10, and others. This was especially a problem for phones outside the warranty period. LG wants you to know that it's confident in the G6's longevity, and as a result, the company has extended the phones' warranty period to two years.

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19

Secondary phone marketplace Swappa now offers protection plans starting at $50

Michael Crider

Buying a used phone is something of a crapshoot. Customers can do all the research they like or pore over photos with a magnifying glass, but eventually they just have to trust that someone else hasn't dumped a lemon of a device onto the next sucker. Swappa, a marketplace for gadget buyers and sellers that specializes in Android hardware, is trying to take some of the uncertainty out of that process. Starting today the company is offering device protection plans for phones, with laptops and tablets coming soon.

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100

Motorola Sued For $5 Million Over Poor Warranty Support

Ryan Whitwam

When you buy an expensive electronic device with a warranty, you hope you never have to use said warranty. It's always at least somewhat of a pain. For many Motorola customers, the process has been worse than that. We've been seeing an unusual number of complaints about Motorola's warranty support lately, and it looks like it might finally be coming back to bite the company. A $5 million class action complaint has been filed because of Moto's ongoing warranty issues.

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29

[Update: All Current Fi Customers Eligible] Device Protection Is Now Available With Phones Ordered From Project Fi

Michael Crider

It seemed a little odd that Google's first-party extended warranty program, Nexus Protect, didn't work with Google's own MVNO effort, Project Fi, when it was announced. New buyers of the Nexus 5X and Nexus 6P could apply the Nexus Protect warranty to their phones if they bought them from the Google Store, but not through the Project Fi site. Now it looks like that lack of synergy has been rectified: Nexus Protect, or at least something very much like it, is available with new phone purchases from Fi.

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The Best Of AP

131
[Update: S9 and other values increased] Samsung will give you up to $600 on trade-in for a Pixel 3, iPhone X, Note9, or Galaxy S10 if you buy a Galaxy Note10
199
Galaxy Note10 and Note10+: Specs, pre-order, pricing, features, and more
28
[Update: It's official] Ubiquiti's free Amplifi Teleport app lets you browse anywhere as if you were in the security of your home
86
[Update: File your claims now] Google settling OG Pixel microphone lawsuit, claimants to receive up to $500
33

Nexus Protect Is Now Available To 5X And 6P Buyers In Canada

Bertel King, Jr.

With this year's batch of Nexus devices, Google has upped its warranty game. In addition to the manufacturer's twelve months of coverage, Google offers an additional year for folks who pay for Nexus Protect.

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83

[Update: $79 Deductible] Google Announces 'Nexus Protect' Premium Warranty, $69 For Nexus 5X And $89 For Nexus 6P

Ryan Whitwam

We heard hints about something called Nexus Protect before the announcement today, but its exact nature wasn't clear. Now we know. It's an enhanced warranty you can purchase with Nexus devices in the Google Store. It's launching today with the Nexus 5X and 6P.

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