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trade-in

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Samsung is screwing up many Galaxy S10 trade-ins, leaving customers frustrated

Richard Gao

It's not uncommon for smartphone manufacturers to offer some sort of trade-in incentive for the brand-new model. Samsung's been doing it for several iterations now, as have Google and Apple. However, there seems to be an inherent logistical problem with these types of programs. There are always some trade-ins that are deemed ineligible, when, in actuality, they're perfectly compliant. That's what's happening to a bunch of Galaxy S10 buyers who took Samsung up on their trade-in deals.

If this story sounds familiar, it might be because we ran a similar one back in 2017 concerning the S8's trade-in program. It's unfortunate to see that Samsung and the third-parties that it works with haven't really changed their processes through the years, leading to countless customers being swindled out of the discounts they were promised.

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Palm Phone now available from Verizon as standalone device for $200

Jules Wang

The eensy-weensy, absurdly minuscule, preposterously tiny Verizon-exclusive Palm Phone didn't make for a good purchase decision at all as a "companion to the phone you actually like using," at least in our critical judgment — especially at a price of $350. Today at least one of our issues with the Palm is finally being addressed, as Verizon makes the phone available as a standalone handset.

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T-Mobile Black Friday deals include 'free' OnePlus 6T and Galaxy S9 with eligible trade-in and new line, 50% off JBL speakers, and more

Richard Gao

T-Mobile has taken the wraps off of its Black Friday deals. This year, the company is offering the OnePlus 6T, Galaxy S9, and LG G7 ThinQ for "free" (or up to $750 off other phones) with trade-ins of eligible phones and the addition of a new line, as well as some deals on Bluetooth audio products.

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[Update: Expires today] T-Mobile offers $300 trade-in credit towards OnePlus 6T with 33 phones, including every OnePlus phone

Richard Gao

As many had speculated, OnePlus is offering its brand-new 6T on T-Mobile. This is the Shenzhen-based company's first venture into US carrier partnerships, and to spice things up, T-Mobile is offering $300 towards the 6T with the trade-in of any one of 33 phones. That $300 figure doesn't make a whole lot of sense for the newer flagships on the list, but for the older ones, this could be a great opportunity to get a nice discount.

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eBay's new Instant Selling program aims to beat out competitors' smartphone trade-in values

Richard Gao

There's no shortage of trade-in programs out there. All major carriers and several OEMs have them, and companies like Gazelle exist solely for trade-ins. eBay has just launched its own program, dubbed Instant Selling, and it thinks that it can beat out the other companies' values.

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Pixel 2 trade-in offers now available on Google Store and Project Fi for Pixel 3 buyers

Rose Behar

Now that Google's much-leaked new Pixel 3 and 3 XL are available for pre-order, it's time for the annual deliberation over whether to purchase the newest hardware. Here's something to factor in: the trade-in values for the Pixel 2 and 2 XL, up on the Google Store and Project Fi now.

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Samsung's double value trade-in program offers up to $600 when you buy a Galaxy S9, S9+, or Note 9

Ryan Whitwam

Samsung's phones are a bit more expensive at every tier than competing devices, but it does offer competitive trade-in values for older phones. Today, those values are effectively doubled for most phones. You can shave up to $600 off the price of a new Samsung device if you trade in your old phone.

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[Deal Alert] Verizon offering 'buy one get one free' deal on Pixel 2, Galaxy S8, Moto Z2 Force, and LG V30 with trade in

Scott Scrivens

The phrase 'buy one get one free' can be music to the ears of consumers but doesn't often apply to expensive devices like smartphones. For that reason, this deal from Verizon is looking pretty sweet. Getting in on the Valentine's Day spirit early, the carrier will give you 2 brand new phones if you trade in your current one. That's a phone for you, and one for your other half, perhaps.

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Google is now providing padded boxes instead of flimsy envelopes for trade-ins

Ryne Hager

When Google started its recent trade-in program, the most common gripe was that the packaging provided by the company was seen as insufficient protection for your phone. In fact, there were multiple reports of devices being damaged in transit as a result of the flimsy envelopes. Well, that shouldn't be a problem anymore, as Google has now switched to padded boxes. 

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Google fixes Pixel trade-in factory reset and misclassification problems

Ryne Hager

Just a bit before the new Pixel 2 phones launched, Google released a new trade-in program that allows you to swap an older phone for credit that can be applied (in the form of a partial refund) on a purchase. Since it rolled out, there have been reports that the inspection being performed on phones isn't accurate, resulting in an incorrect trade-in value assessment. According to a statement by a Google rep, this issue seems to have been fixed, at least when it comes to Pixel phones and factory reset/device classification. 

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