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trade-in program

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Samsung is screwing up many Galaxy S10 trade-ins, leaving customers frustrated

Richard Gao

It's not uncommon for smartphone manufacturers to offer some sort of trade-in incentive for the brand-new model. Samsung's been doing it for several iterations now, as have Google and Apple. However, there seems to be an inherent logistical problem with these types of programs. There are always some trade-ins that are deemed ineligible, when, in actuality, they're perfectly compliant. That's what's happening to a bunch of Galaxy S10 buyers who took Samsung up on their trade-in deals.

If this story sounds familiar, it might be because we ran a similar one back in 2017 concerning the S8's trade-in program. It's unfortunate to see that Samsung and the third-parties that it works with haven't really changed their processes through the years, leading to countless customers being swindled out of the discounts they were promised.

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Google is now providing padded boxes instead of flimsy envelopes for trade-ins

Ryne Hager

When Google started its recent trade-in program, the most common gripe was that the packaging provided by the company was seen as insufficient protection for your phone. In fact, there were multiple reports of devices being damaged in transit as a result of the flimsy envelopes. Well, that shouldn't be a problem anymore, as Google has now switched to padded boxes. 

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Google fixes Pixel trade-in factory reset and misclassification problems

Ryne Hager

Just a bit before the new Pixel 2 phones launched, Google released a new trade-in program that allows you to swap an older phone for credit that can be applied (in the form of a partial refund) on a purchase. Since it rolled out, there have been reports that the inspection being performed on phones isn't accurate, resulting in an incorrect trade-in value assessment. According to a statement by a Google rep, this issue seems to have been fixed, at least when it comes to Pixel phones and factory reset/device classification. 

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[Update: Prices for current Pixels are now up] Google Store's trade-in program is already live for the Pixel, and the offers aren't great

Richard Gao

We first learned about a possible trade-in program that Google was running with the launch of the Moto X4 on Android One. But at that time, we only knew that Nexus devices would be eligible for offers up to $165, and that trade-ins before October 5th would get an additional $50 of Fi credit. The Google Store's trade-in program has now gone live ahead of the Pixel 2 launch, and the offers are unsurprisingly low.

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Samsung isn't honoring its Galaxy S8 $200 trade-in discount for many, leaving customers frustrated

Richard Gao

Samsung runs promotions on its phones pretty often. For the Galaxy S8 alone, we've already seen quite a few - a free Gear VR / an optional $99 bundle for pre-orders, a free "Entertainment Kit," and currently, a free $200 Visa card. However, while customers were recently guaranteed a $200 discount on the S8 in exchange for almost any phone in good condition that they sent Samsung's way as a trade-in, the company is having a hard time delivering on its promises to some.

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[Deal Alert] Galaxy S8 for $525 or S8+ for $625 when you trade in your old phone

Corbin Davenport

You might have one or two (or more) phones sitting unused in a desk drawer or in a closet. Maybe your iPhone 3G or Droid 3 hasn't seen the light of day for a few years. If that's the case, and you've been eyeing a Galaxy S8, Samsung has just the deal for you.

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