You know what users like even less than a company that takes features away from them? It's a company that doesn't seem to make up its own mind about what it wants and doesn't want to offer them.

The story of Canary goes like this: the company made a nice connected security camera that I actually loved. In September of 2016, Canary changed its plans to introduce Membership, but caused an uproar because it forced all paid users into a $9.99 plan and took away the cheaper but good-enough-for-most-users $4.99 option (initial plans screenshot), and it also changed the free plan from 12hrs/camera to 24hrs total, divided on all the cams you had: 24hrs for 1 = double, 12hrs for 2 = same as before, 8hrs for 3 = bad, and it only gets worse from there.

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