When the customer threads over on the Google Support Forum start to get hundreds of replies deep, you know there's a serious problem afoot. This one is affecting the Pixel and Pixel XL, and apparently occurring to a large enough subset of owners that Google is taking its response more seriously than the usual bug. Owners are reporting complete failure of one or more of their microphones, sometimes causing a total audio input block, sometimes occasionally working with the camera app while recording video. Read More
Hey Android Auto team, you folks aren't asleep at the wheel over there, are you? Because the site with the comprehensive list of Android Auto-supported cars was just updated today to include the newest model of the Subaru Impreza. Which would be cool, except that the 2017 Impreza was announced with Android Auto support months ago, and new models rolled out to US car dealers way back in December. I hope that didn't cost Subaru any sales. Read More
Google's trying to market the new Pixel and Pixel XL phones as premium, market-leading devices, and a big part of that is nailing the software experience. Alas, quite a few owners of Google's first-party phones aren't feeling particularly premium as of late: this lengthy discussion on Google's product forum documents a series of as-yet-unexplained software freezes and lockups. Commonalities among the users seem to be a complete freeze of the interface that lasts several seconds to several minutes, including disappearing navigation buttons. Read More
Let's face it, not everyone's first thought when they have a technical problem is to Google it. You might be the designated 'tech person' for your family or friends, making sure granny doesn't get malware on her dusty Windows XP desktop. Some people need an actual person to help them, and that's completely okay - that's where Google Support Services comes in.
One of the Pixel's exclusive features is 24/7 support straight from the Settings app, which even allows support agents to control your device (if you allow them) if needed. Now Google has published the Google Support Services application to the Play Store, to allow updates without new system updates. Read More
The Pixel and Pixel XL are seriously expensive phones, aiming directly at the iPhone and Galaxy devices at the top of the market. To help set them apart, Google announced that it would offer live support for owners 24 hours a day, 7 days a week. It comes in call or chat form, and users can even share their screen with support agents in real time. Amazon has tried something similar, and just like the Fire tablets, this is pretty clearly intended to help out non-technical users. The feature was leaked back in the summer. Read More
Last year around this time, Google announced that unsupported cards already in Google Wallet accounts would be able to be used with Android Pay, but only for a limited time. Problem was, we didn't exactly know how long Google's "limited time" would be. Thanks to a ton of emails that were sent out to Android Pay users with unsupported cards today, we now have an actual date: October 14th, 2016. Read More
We hear regularly from readers who were given confusing (and sometimes alarming) information by the support reps for one company or another. This is almost always a result of the front-line customer service people being misinformed or confused, but the latest Samsung support blunder is a particularly annoying example of this phenomenon. The official Samsung support Twitter account is adamant that the new US unlocked Galaxy S7 and S7 Edge won't get updates, but that's just nonsense. Read More
Netflix is a pretty straightforward service, but sometimes things go wrong. Whether it's trouble with accounts, billing, or stuff failing to stream despite a strong Internet connection, occasionally folks need to ask for help.
The latest update lets you place calls directly inside of the app. This was a feature we saw listed as "coming soon" in a previous changelog. Read More
Are the people you call with your shiny new Nexus 6P saying that they can't hear you? Then you might want to check out several threads on the Google Product Forum and XDA-Developers. A common problem among early adopters seems to be weak and spotty voice quality - that's the voice of the Nexus 6P owner, not the other call party. At the time of writing, several dozen owners across the two sites are reporting very similar problems, both in standard call mode and when using the speakerphone. Google representatives have responded on the official forum, and say that they're looking into it. Read More