Android Police

Articles Tagged:

support

2

OnePlus extends warranty and return periods due to coronavirus (Update: Loaner device program details)

Most companies have been putting out statements to assure customers during the coronavirus pandemic, and OnePlus is no exception. Following up on a post published last week, the company has just announced that it is extending warranty coverage and return periods to make things a little easier for customers. It's also working on a "back-up device program" that lets you apply for a loaner device while your own undergoes repairs.

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108

Chromebooks will now get up to eight years of updates (Update: Two eligible so far)

The greatest long-term issue with Chromebooks is their fixed lifespan — unlike PCs, where operating system updates are not tied to specific devices, most Chromebooks only get between 5-6 years of updates. It started to look like Google was finally trying to change that last year, when the company gave most Chromebooks another year of software support, and now Google says at least some Chromebooks released this year will get eight years of updates.

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12

Google now offers Android support on Twitter via #AndroidHelp hashtag

Who can you go to when your phone starts misbehaving? Most people would pester the device maker or carrier, but maybe Google could be of some assistance. The official Android Twitter account now promises to answer questions on the social network tagged with #AndroidHelp. Naturally, people are using it to complain about updates.

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27

Chromebooks will soon show in settings when you'll stop getting updates

Chromebooks are unique among their laptop peers in that they come with a built-in expiration date. More specifically, once a particular Chromebook model reaches end-of-life status, typically several years after its initial release, these devices will no longer receive OS updates. Just last week, Google extended the EOL timeframe for over one hundred Chromebook models. Now, Google is looking to improve transparency by making this information available directly through the settings app on Chrome OS devices.

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122

Google gives most Chromebooks an extra year of software support (Update: Six more models)

One major problem with Chromebooks is that the support lifespan is fixed; once your Chromebook passes its End-Of-Life date, usually a few years from its release, it will no longer get updates. This is in stark contrast to traditional PCs, which can continue to receive updates (even if only through Linux) until the hardware fails. Thankfully, Google has just made this problem slightly less annoying.

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44

[Update: Back, Norway too] Android Auto support expands to Denmark, Finland, Iceland, and Sweden

Given the sheer amount of cars that now support Android Auto, you might be surprised to learn that the in-car software isn't actually supported everywhere. Today there are 40 countries that Android Auto is officially available in, with four of those added today and four added late last year.

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206

Google's new SMS and call permission policy is crippling apps used by millions

Late last year, Google decided it was time to crack down on apps requesting SMS and call log permissions. Ostensibly, exceptions would be granted for categories including backups and automation, but as of now, there are still gaps which cover legitimate use cases. While some popular apps like Tasker have successfully secured exemptions, others like Cerberus have not. Instead, they've decided to strip out those permissions or risk facing the wrath of Google's upcoming January 9th banhammer, killing associated functionality and disappointing millions of long-time users to adhere to the Play Store's new policy.

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123

App Cloner has been removed from the Play Store for nebulous policy violations

Given the popularity of our previous coverage for the app, many of our readers are fans of App Cloner, which — as the name suggests — allows you to duplicate an installed app. That's especially useful when a given app only allows one account login at a time. Unfortunately for its many fans, App Cloner was just yanked from the Play Store after allegedly violating Google's policies, and the communication received by the developer from Google during the process stands as another example of the company's ongoing support failure.

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59

[Update: Listing restored] A DMCA failure: Play Store automated takedowns hit indie app 'Always On Display AMOLED'

Google's history of providing support to Android developers that run into issues on the Play Store is pretty abysmal. If you have the clout of Facebook or Netflix, your whims are individually catered to, but independent developers get the short end of the automated-support stick. Yesterday, yet another indie Android app, Always On Display AMOLED, was kicked to the curb in what appears to be an overzealous, automated DMCA takedown, and in true Google fashion, the affected developer is left without recourse or a means for dispute. 

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72

Google Pay adds 111 more US financial institutions

How many First National Banks could there be? Turns out it's a lot. Google Pay has recently picked up five more First Nationals (and one 1st National), plus 105 more institutions across the United States.

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