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sim swap

67

Metro by T-Mobile isn't bringing back the $15 SIM swap fee, its automated systems just broke

MetroPCS, now named 'Metro by T-Mobile,' received a fair bit of negative attention last year after it began charging all customers a $15 fee for the privilege of activating a new phone — even after putting a SIM card you already owned into another device. The company reversed the policy after enough customers complained, but there seems to be some confusion about the company bringing back the fee.

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67

Metro by T-Mobile reverses $15 SIM-swap fee after public outcry

Last month, Metro by T-Mobile (formerly MetroPCS) started charging customers a $15 fee whenever they put their SIM card in a different phone. The fee has technically existed for years, but it wasn't enforced well — customer support or sales representatives often canceled the charge. Metro's new policy made the fee mandatory, and the $15 charge didn't even include taxes.

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210

[Update: Fee is gone] Metro by T-Mobile now charges a $15 fee every time you swap phones

Back in September, the T-Mobile-owned MetroPCS was rebranded to 'Metro by T-Mobile.' Along with the name change, the carrier refreshed its available plans, which looked great on paper; $60/month gets you unlimited LTE data, 100GB of Google Drive storage, Amazon Prime, and other goodies. However, there's a new catch if you plan on switching — you'll have to pay $15 any time you put your SIM card in a new device.

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