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screen share

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Google's 24/7 live support for the Pixel phones comes complete with screen sharing

The Pixel and Pixel XL are seriously expensive phones, aiming directly at the iPhone and Galaxy devices at the top of the market. To help set them apart, Google announced that it would offer live support for owners 24 hours a day, 7 days a week. It comes in call or chat form, and users can even share their screen with support agents in real time. Amazon has tried something similar, and just like the Fire tablets, this is pretty clearly intended to help out non-technical users. The feature was leaked back in the summer.

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Exclusive: Google is building a live support app with screen-sharing for Nexus devices

A long-standing gap in the Nexus device feature-set for "normal" buyers has been live on-device support. In the event you need help setting up your Nexus smartphone - a smartphone you bought on the internet, not a store - going through the online Google Support documentation or back and forth with a chat agent in the browser is not an ideal experience. Being able to share your screen with an agent who can see what's happening on your display is a lot easier for many people, and it helps support agents resolve issues more quickly by having direct visual access to a user's device.

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