Sometimes, remote tech support involves more than just taking over your parents' computer using TeamViewer and co, like when the laptop just won't turn on or when the TV doesn't automatically default to the right HDMI input. That's where video calls and complicated instructions come in. "Hit this button. No, the other one. What do you mean it didn't turn on?" or "Plug in the cable. In the connector on the left, with the square plug. No, no, not this one!" are just a few conversations too many of us have probably had in their lives, these days more than ever.

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