TeamViewer is among the most established remote support services that may have been a boon to your family during the pandemic — it helps remote into their computers to fix all of their tech problems. But remote computer or phone takeovers always come with inherent risks when bad actors are involved. To further secure the process, TeamViewer has introduced a 2-factor authentication option to allow or deny connections. Read More
A year ago, AirDroid released AirMirror, an app that allows you to control other mobile devices right from your phone. It's great for helping out parents and friends in tech distress but it comes with some limitations. The device you want to control has to be rooted or set up by tethering it to a computer before you can access it. AirDroid's latest product, Remote Support, addresses this issue. While it won't allow you to outright remote into another device, you can see a mirror of the other party's screen as you interact with them through chat, voice messages, integrated calling, plus you can suggest touches and swipes that will show up on their screen. Read More
Google has been working with developers to gradually kill Chrome apps to replace them with Progressive Web Apps, which are easier to build and work across platforms. It's only natural for the company to do the same with its own software, as it is now encouraging users to switch to Chrome Remote Desktop's web app. Read More
Sharing your desktop is common, especially during business meetings. However, there are times when you'd like to show your phone's screen to the person you're talking to. This can be particularly useful when speaking to someone who's helping you solve an issue on your handset. Unfortunately, most devices don't have a built-in screen sharing option, and only a handful of messaging apps let you do that seamlessly. Thankfully, Skype is bringing the feature to Android and iOS, making screen sharing across platforms easier. Read More
We've all been there – your parent, friend, or significant other is having a phone issue, but you're not nearby. The process of talking someone through troubleshooting via IM or voice is frustrating at best. Well, at long last TeamViewer QuickSupport has come to all Android devices. It was previously only available on select Samsung phones. With this app installed, you can access a phone or tablet remotely from a desktop computer running Windows, Linux, or OS X. And it's free.
All you need is the TeamViewer desktop client, which also works with other PCs, by the way. Read More
LogMeIn has announced a partnership with HTC that will see its Rescue software pre-installed on all future Android smartphones and tablets. Using a combination of an applet on HTC devices and support software across the company's worldwide call centers, customers will be provided with remote support that allows the person on the other end of the phone to take control of your device and run various tests.
To protect customers from inadvertently handing their phone over to a stranger, the applet will only "securely connect their devices to HTC customer care representatives during active support calls."
Once a technician is connected to a device they will be able to run remote diagnostics, push common device and network configuration settings, and remotely control the customer's device to resolve issues. Read More