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Articles Tagged:

refunds

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Google users in Europe now have 14-day refund window for services purchased through Play Store

With as many apps as there are in existence, when you download enough you're bound to run into a stinker or two (or three, or four). And understandably, when an app just doesn't live up to your expectations, you're going to want a refund. While you can get a refund for things bought through the Google Play Store, how that process works wasn't exactly super intuitive all along, and over the years we slowly saw Google formalize its refund policies. Today we're witnessing the latest change, as Google reforms those policies for users living in the European Economic Area.

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Amazon is refunding Prime Exclusive phone ad removal fees


Amazon announced last week that it was removing the lock screen ads from its Prime Exclusive phones, but it was less keen to tell everyone it was also raising the price by $20. Amazon is at least getting one part of this transition right. It's notifying those who paid to remove those ads they'll get a refund.

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Google announces new subscription promo ability and refund identification API for developers

Google has brought Playtime, its developer education event, back to San Francisco with some news for those that help to make Android awesome. If you missed the event or the video highlights, there is a handy blog post with a summary of the information announced. The most interesting points from it are that Google is now giving developers the ability to run subscription promotional prices and to see which users have requested refunds. Fun stuff, right? 

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Two Years Later, Google Play Support Docs Acknowledge 48-Hour Refund Window

Around two years ago, we published an article saying that despite the claimed existence of a single, 15-minute app refund windows (now 2 hours), Google Play actually had multiple refund windows available to customers that were automated up to around 48 hours after the purchase of an app. Specifically, from a period of 15 minutes (again, now 2 hours) to up to 48 hours after an app or game was purchased, simply submitting a refund request would generally result in a refund being issued automatically, without regard to reason.

At the time, we actually confirmed some of this with Google's PR, though they declined to state that the 48-hour refund windows was fully automated, likely to discourage abuse of the system.

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Play Store v5.10: Support For Books Listed By Series, More Visible App Sizes, And More [APK Teardown]

Yesterday brought a brand new update to the Play Store, bringing the version up to 5.10.29. There are some new UI elements, even if most of us aren't allowed to see them yet, and we can now copy text from the what's new and description sections. Naturally, Google included a few hidden tricks and treats just waiting to be discovered. We can expect to see books organized by series, apps described with size, and some friendlier welcome and exploration messages.

Disclaimer: Teardowns are necessarily speculative and usually based on incomplete evidence. It's possible that the guesses made here are totally and completely wrong.
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T-Mobile Settles FTC 'Cramming' Suit For $90 Million

Bombastic T-Mobile CEO John Legere responded forcefully when the Federal Trade Commission filed suit against the Un-carrier over the summer for profiting from so-called "cramming." That's when a carrier allows third-parties to add premium SMS charges to customer bills without proper warning. Today the FTC has announced T-Mobile is settling the case for $90 million, most of which will go to customers who were charged for unauthorized services.

aftc

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