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66

In a first, global smartphone sales declined in Q4 2017 as market reaches saturation

It was bound to happen eventually. Global smartphone sales have fallen year-over-year for the first time since 2004. Research firm Gartner reports that industry-wide, sales in the fourth quarter of 2017 dropped 5.6% from the same time period in 2016.

While Samsung and Apple maintained their leads in units sold, both showed declines in year-over-year sales. Samsung's sales decreased by 3.6% for Q4, and Apple dropped a somewhat surprising 5%.

Gartner attributes some of the slowdown in Q4 to the aging of the Galaxy S8 and S8+, with the S9 set to debut at the Mobile World Congress, as well as some confusion over Apple's release of three new models of iPhone and supply shortages for iPhone X.

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32

T-Mobile tops JD Power wireless customer care rankings, Sprint a distant fourth place

T-Mobile has un-carried itself back to the top of J.D. Power's customers care rankings for full-service wireless carriers. The latest survey, which evaluates consumers' satisfaction with their carriers' customer service, shows Verizon and AT&T taking spots two and three respectively, and Sprint...well, someone needs to do something about Sprint.

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