TeamViewer's QuickSupport app is now expanding to a dearth of new Android devices. The latest version to hit the Play Store boasts screen sharing on all phones and tablets running Lollipop. Chances are the people who need remote help from you aren't using a handset running the latest and greatest, but you never know. Maybe they just picked up a Galaxy S6 and have already run into a roadblock. You know, the same folks you helped set up an Android TV for a couple months back.
Or your mom, or grandparents, or siblings or children, whatever. The point is that TeamViewer thinks that there's a market for remote support on Android TV. The QuickSupport app allows users to remotely view and control an Android device from a standard PC - it's essentially the reverse of a conventional remote desktop app. And now it works on your TV! How 'bout that.
Honestly, the Android TV interface is so stripped down and simple - think Roku meets the Play Store - that it's hard to imagine a situation where someone would buy a unit for themselves and not be able to operate it.
TeamViewer is a go-to tool for users who, well, remote access into things enough to have a go-to tool. The software lets someone in location A beam into a smartphone or tablet running the app in location B. It's the kind of thing enterprise support teams can use to keep their coworkers or clients happy. Likewise, it's what that techy person up the street uses to help out all of their confused family members.
TeamViewer is a household name, at least if your household does a lot of PC-based remote access. The TeamViewer QuickSupport app is mighty handy if you have to give enterprise-level support to remote Android users, but it's got one big drawback. For full remote control features you need to have a device from a specific manufacturer (or a rooted device from anyone, which is a no-no for both novice users and businesses).
We've all been there – your parent, friend, or significant other is having a phone issue, but you're not nearby. The process of talking someone through troubleshooting via IM or voice is frustrating at best. Well, at long last TeamViewer QuickSupport has come to all Android devices. It was previously only available on select Samsung phones. With this app installed, you can access a phone or tablet remotely from a desktop computer running Windows, Linux, or OS X.
TeamViewer, the company behind a widely popular collaboration/remote support software solution, has brought to market a new app specifically aimed at Samsung devices, releasing QuickSupport to Google's Play Store today.
The app is essentially a remote control app meant just for Samsung devices – it allows access to Samsung mobile devices from Mac, Linux, or Windows computers running TeamViewer's software. While TeamViewer already has an Android app, this is the first app under the TV name allowing control of a mobile device from a computer and not vice versa.