Because Google vastly underestimated the number of people who would want a Pixel smartphone, many had, or have had, delayed shipments - some up to 2 months - and other issues with actually getting their hands on the device they had purchased. Telus even sent out an email saying Google had stopped production, although this was later proved false. To make up for this, Verizon, the exclusive carrier for the Pixel, has started sending out Daydream View headsets to "a subset" of its customers.

For people who experienced late shipping on their Pixel (although it's not clear what exactly 'late' means in this context), they will receive a phone call from a number, (844) 340-4325, which is a third-party service being used by Verizon for this very purpose.

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