Sometimes companies get it wrong - it's a fact of life, that we all make mistakes. While this is true, some are totally inexcusable, such as this example from Optimum support agents when dealing with a question from a customer (and Android Police reader). The regional US company provides internet, phone, and TV service to New York, Cleveland, and Boston.

The customer/reader in question, Matthew O'Sullivan, tweeted Optimum to ask when Android Nougat support will be arriving on its app. Optimum answered by saying Nougat support is not 'mainstream.' Now, it would seem that Optimum was referring to the distribution numbers from January, where it states only 0.7% of phones run Nougat.

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