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Articles Tagged:

note7

67

[RIP] Galaxy Note7 sales to resume October 21 in the US

The Galaxy Note7 roller coaster is not quite over yet. After reports of the phone's internal battery exploding, Samsung ordered the immediate recall of all Note7 devices worldwide. The Note7 Exchange Program was announced alongside the recall, asking Note7 owners to return their phones to receive fixed stock when it became available. Samsung is placing a high priority on replacing every damaged device first, before continuing sales of the phone to new owners.

VentureBeat has obtained a planning document pointing to October 21 as the official Note7 relaunch in the United States. That's a whole two months after the original release, August 19, and a month after replacement stock will become available to current owners.

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52

Samsung confirms that revised Galaxy Note7s will feature green battery icons in multiple places after software update

To differentiate potentially dangerous Galaxy Note7s from the safe, revised models, Samsung was reported as changing the battery indicator in the status bar from white to green on new models. However, that's not the only change the Korean company is making; Samsung Newsroom is now saying that the new indicator will also appear in other areas of the OS as well. Verizon's software update page for the Note7 confirms this.

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65

[Video] President of Samsung US apologizes for Note7 recall

The Galaxy Note7 recall, despite Samsung's best efforts, has severely hurt the company's public image. I do give Samsung credit for not only acknowledging that they messed up, but working as hard as possible to address the issue. Tim Baxter, President & COO of Samsung Electronics America, recently made a public statement on behalf of the company to address the Note7 recall.

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97

Revised Galaxy Note7s will feature green battery indicators in the status bar

In case you somehow haven't heard, the just-officially recalled Galaxy Note7 has been having some battery troubles - troubles that are leading to people and things getting burned. To differentiate the explosion-prone and revised Note7s, the Korean company is changing the color of the battery indicator in the status bar from white to green.

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16

Samsung and the CPSC officially recall the Galaxy Note7 in the US after 92 reports of battery issues

Samsung and the CPSC (Consumer Product Safety Commission) have just announced an official recall of the Galaxy Note7 in the US. This news comes after statements last week that Samsung and the CPSC are working together to issue a formal recall and reports that Samsung is limiting the batteries of Note7s in Korea to 60% via an OTA update. According to the CPSC, 92 reports of batteries overheating in the US have been received. This is out of an estimated one million units sold.

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92

Galaxy Note7 recall now underway in Canada after over 70 battery fires reported in US alone

Samsung has partnered with Health Canada (the government agency responsible for consumer safety) to officially begin the Note7 recall in Canada. Note7 owners in Canada can now start the process of swapping out their defective phones. To drive home the importance of trading in the old phones, Samsung and Health Canada have revealed that 70 phones have caught fire in the US alone.

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86

Samsung is finally working with the CPSC to make the Galaxy Note7 recall official

A week ago, Samsung officially announced a global recall of the Galaxy Note7 as a response to several units that had exploded while charging. People had mixed opinions about how Samsung was handling the recall. Consumer Reports, for instance, criticized Samsung for not handling it through the Consumer Product Safety Commission (CPSC), which is a government agency that handles official recalls of consumer products. Now, Samsung has voluntarily decided to work with the CPSC on the Note7 recall.

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58

FAA cautions passengers not to use or charge their Galaxy Note7s on flights

In case you've been living under a rock for these past few weeks, several units of the Galaxy Note7 have exploded. Not only was this enough to prompt Samsung to initiate a global recall of the Note7, but it also prompted several Australian airlines (Qantas, Jetstar, and Virgin Australia) to ban the latest S Pen-equipped phablets. Now, the Federal Aviation Administration, more commonly known as the FAA, has issued an official statement.

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302

Weekend poll: Has the Note7 recall made you less likely to consider a Samsung smartphone?

Samsung has officially initiated a global recall of its Note7 smartphone due to a tiny number of devices that may have defective batteries that could cause the device to self-immolate. The Note7 is a hugely prominent smartphone around the world, and part of a franchise well-loved by enthusiasts and regular consumers alike. Samsung's larger solution in the recall is to replace customers' smartphones with new ones - a costly fix indeed - and would generally make consumers whole in the process. As responses go, Samsung has been swift and cautious, and I'm not sure much more could be asked of them in this scenario.

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104

Samsung offering exchange program for Note7 owners in the US

By now, you've probably already heard about several Note7s exploding due to battery issues. Due to this, Samsung issued a recall for all Galaxy Note7s, halted sales, and stopped shipments. As part of this global recall, Samsung has created a product exchange program for Note7 owners in the United States.

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