Android Police

Articles Tagged:

note7

64

[Update: Sprint and Best Buy too] Verizon halts Galaxy Note7 sales, replacement devices can be exchanged

After AT&T and T-Mobile confirmed they are both halting Samsung Galaxy Note7 sales, and reports claiming Samsung is temporarily halting production of the device, Verizon has followed suit and halted its selling of the handset as well. The phones - both original and replacement models - can still be exchanged for something less, um, likely to explode, though.

This follows after it was claimed a replacement Note7 - i.e.

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184

[Update: T-Mobile confirms] T-Mobile is in process of issuing an internal stop sale order for Galaxy Note7

According to a source familiar with the company's plans, T-Mobile executive and retail lead Jon Freier is communicating to the company's stores that a stop sale order for the Galaxy Note7 has been issued, effective immediately. T-Mobile stores will not be allowed to swap defective units for replacement, and will no longer sell the alleged "safe" version of the Note7. Store employees are being directed not to fulfill customer requests to purchase the phone unless they were actively occurring during the receipt of the stop order.

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177

AT&T is the first US operator to halt all sales of the "safe" Galaxy Note7

AT&T, speaking to The Verge, has confirmed the US's second-largest mobile operator will no longer sell the Galaxy Note7 smartphone because of recent incidents with units catching fire (i.e., on planes). AT&T did not provide any window as to when or if sales might resume, but you can probably assume the halt is indefinite, contingent upon the result of Samsung and various agencies' investigations. Bloomberg reported AT&T was considering the move on Friday.

AT&T will no longer provide "safe" replacements to owners of the original defective Note7, either. Customers coming in with a Note7 eligible for the first recall will have to choose another device.

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272

Two new, reliable reports of replacement Note7s catching fire in the US

Two new reports in the US emerged late yesterday of Samsung's "safe" replacement Note7 smartphones catching fire. One, in Kentucky, actively went unreported by Samsung (the fire happened on Tuesday) and caused a man to be treated at a hospital for smoke inhalation when his phone caught fire in his bedroom overnight. The second gave a 13-year-old a minor burn when a Note7 battery failed in her hands.

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466

Please don't buy a Galaxy Note7, at least for now (returning yours is a good idea, too)

Android Police rarely issues any kind of directive not to purchase a particular product. Recent news around the Galaxy Note7 is what I would deem cause for us to now do so.

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278

A post-recall Galaxy Note7 caught fire on a Southwest Airlines flight

The first replacement Samsung Galaxy Note7 devices with non-exploding batteries started reaching retailers a few weeks ago. Owners have been repeatedly urged to turn in their defective phones, lest they burst into flames. Southwest Airlines passenger Brian Green had one of those replacement Note7s, but that didn't stop it from catching fire this morning as he waited for his flight from Louisville to Baltimore to leave the gate.

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31

T-Mobile will resume sales of the Galaxy Note7 on October 5th

As you probably already know, the Galaxy Note7 hasn't exactly had a great launch, thanks to its tendency to explode. As a result, Samsung was forced to quickly redesign and produce millions of Note7s to send to owners with affected models. The Korean company prioritized replacements for owners with defective Note7s, and new sales were reported to restart on October 21st. However, things are moving more quickly than that; T-Mobile will resume sales on October 5th.

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6

TWRP now available for China Note7 models, Huawei Ascend Y550, and more

TWRP is by far the most popular custom recovery as of late. Flashing ROMs, backing up your device, managing files in a pinch - TWRP makes it all easy. The custom recovery has extended its reach to six more devices, three of which are from Samsung.

Samsung devices now supported include the Galaxy Note 4 Duos (International)Galaxy Note 7 (China Qualcomm), and Galaxy S7 edge (China Qualcomm). There is also a sprinkling of other devices now supported, such as the Huawei Ascend Y550Archos 55 Diamond Selfie, and LeEco Le Max 2.

While I haven't heard of the latter two devices, I'm sure many are excited for the extended Note7 support.

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31

Samsung says half of recalled Note7 phones in US have been exchanged

As it turns out, people don't want to hang onto exploding phones. Samsung initially started the Note7 Exchange Program earlier this month in the United States, offering owners of affected Note7 devices the choice of a fixed Note7 or a S7/S7 edge. Over a week later, the CPSC officially began working with Samsung to handle the recall.

The program appears to be somewhat of a success, with the company reporting "about half" of the recalled devices have been exchanged. Samsung also revealed that 90% of customers exchanging their Note7 opted to receive a new Note7, instead of another Galaxy device.

Samsung didn't reveal any other details about the program, or exchange numbers in the United Kingdom & Ireland program.

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44

Samsung now has over 500,000 Galaxy Note7 replacements in the US, will be available tomorrow

Although the Galaxy Note7's tendency to explode has been a disaster for Samsung, it's hard to deny that they're doing a good job with damage control. A few days ago, the Korean company promised that replacement devices would be available no later than September 21st. Tomorrow's the 21st, so Samsung's evidently kept their word.

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