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Articles Tagged:

Note7 recall

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Upcoming Galaxy Note7 software update in the USA will completely stop the device from charging

In the ongoing Galaxy Note7 saga, today's chapter includes another drastic measure taken by Samsung in the USA to encourage reluctant owners of the phone to pretty please, come on, it's time already, stop using their device and return it. So after issuing an OTA in the US that limits the battery capacity to 60% in November, Samsung has scheduled another update that will completely prevent the phone from charging.

The OTA, which is scheduled for December 19, will take about 30 days to be distributed to all remaining devices, and will stop the Note7 from ever charging again. So it can only be used for as long as its current battery capacity lasts you, after which it's essentially a useless brick.

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T-Mobile will issue Note7 update that limits battery to 60% starting tomorrow (11/5)

T-Mobile is planning to release an over-the-air update to T-Mobile-branded Galaxy Note7 devices tomorrow that will limit their maximum battery capacity to 60%. The OTA will be released beginning at 12:01AM (time zone unclear) tomorrow, November 5th. It is unclear if T-Mobile or Samsung are utilizing any features to "force" the OTA to install without explicit user authorization, but the rollout at midnight when most owners would be asleep and their phones charging would be about the best time to try something like that. An internal memo, below, details just how the update will work.

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Samsung now faces class action lawsuits in US and South Korea over Note7 debacle

Though Samsung's Note7 is now officially off shelves, the headaches are not yet over. Beyond the continued, embarrassing efforts to keep the phones off of planes and the expected loss of over $3 billion, Samsung will now be dealing with legal troubles related to the Note7 as well. Consumers in the United States and South Korea have just announced their intent to file class action lawsuits.

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Samsung to permanently discontinue production and sales of the Galaxy Note7

Following two days of non-stop news on carriers halting sales, reports of Samsung temporarily stopping production, and official partners disabling apps on the device, the only piece of news that could conceivably be next has arrived: Samsung will permanently discontinue production and sales of the Note7 worldwide, with filings made to regulators in South Korea.

The Note7 fallout has deeply damaged Samsung's brand, so it is no surprise to see the company make this decision. This is in light of multiple 'safe' replacement handsets also catching fire, just like the originals, 2.5 million of which were recalled. Samsung is known for its expertise in manufacturing - it originally said the fires were due to a faulty battery component from a manufacturer - so this botched device will have repercussions for some time.

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Oculus disables Gear VR app on the Note7

I've not been near a Note7 when it explodes, but having watched videos and seen pictures of said event, I'm assured fire, heat, and general explosiveness are involved. Probably best, then, not to use it with Samsung's Gear VR headset. With that said, Oculus has duly disabled the Gear VR app on the Note7, in the interests of safety.

reddit user /u/Bahaman23 posted on the official Galaxy Note7 subreddit (sidenote: that must be hot right now), saying that the Gear VR app on his device no longer worked. Upon opening the app, a message is displayed:

Customer safety is Oculus' top priority.

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Samsung advises all Note7 owners to power down their phones while it investigates fires

The latest chapter in Samsung's ongoing Note7 nightmare has unfolded with the company's official statement on the new wave of battery fires. It says all owners of the Note7 should immediately turn off the phone while Samsung continues its investigation. This includes any original Note7 devices that might still be floating around as well as the replacements.

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Samsung will need to use extreme care handling a second Note7 recall, and it will suffer regardless

The Galaxy Note7 is in full-on product free-fall right now. Retailers are pulling it off shelves, Samsung has stopped production, and the once-deemed-"safe" versions of the phone are very obviously not. Things, frankly, could not have gone worse for Samsung. The Note7's launch has been brought to a screeching halt, and while many consumers may have been OK with Samsung's first battery fire flub given the relatively quick turnaround and response, this second round simply has no hope of retaining that goodwill.

This means Samsung will have to be walking-on-glass-covered-in-vinegar-and-angry-snakes levels of careful in how it manages what happens next.

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AT&T is the first US operator to halt all sales of the "safe" Galaxy Note7

AT&T, speaking to The Verge, has confirmed the US's second-largest mobile operator will no longer sell the Galaxy Note7 smartphone because of recent incidents with units catching fire (i.e., on planes). AT&T did not provide any window as to when or if sales might resume, but you can probably assume the halt is indefinite, contingent upon the result of Samsung and various agencies' investigations. Bloomberg reported AT&T was considering the move on Friday.

AT&T will no longer provide "safe" replacements to owners of the original defective Note7, either. Customers coming in with a Note7 eligible for the first recall will have to choose another device.

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A post-recall Galaxy Note7 caught fire on a Southwest Airlines flight

The first replacement Samsung Galaxy Note7 devices with non-exploding batteries started reaching retailers a few weeks ago. Owners have been repeatedly urged to turn in their defective phones, lest they burst into flames. Southwest Airlines passenger Brian Green had one of those replacement Note7s, but that didn't stop it from catching fire this morning as he waited for his flight from Louisville to Baltimore to leave the gate.

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[Video] President of Samsung US apologizes for Note7 recall

The Galaxy Note7 recall, despite Samsung's best efforts, has severely hurt the company's public image. I do give Samsung credit for not only acknowledging that they messed up, but working as hard as possible to address the issue. Tim Baxter, President & COO of Samsung Electronics America, recently made a public statement on behalf of the company to address the Note7 recall.

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