Just a bit before the new Pixel 2 phones launched, Google released a new trade-in program that allows you to swap an older phone for credit that can be applied (in the form of a partial refund) on a purchase. Since it rolled out, there have been reports that the inspection being performed on phones isn't accurate, resulting in an incorrect trade-in value assessment. According to a statement by a Google rep, this issue seems to have been fixed, at least when it comes to Pixel phones and factory reset/device classification. 

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