T-Mobile has un-carried itself back to the top of J.D. Power's customers care rankings for full-service wireless carriers. The latest survey, which evaluates consumers' satisfaction with their carriers' customer service, shows Verizon and AT&T taking spots two and three respectively, and Sprint...well, someone needs to do something about Sprint. Read More
T-Mobile's Un-carrier Next event was today, and to our surprise, the announcement is actually pretty sweet. Thanks to "Netflix on Us," customers with two or more T-Mobile ONE lines can now get Netflix for absolutely nothing every month. This is an addition that I think everyone can get on board with. Read More
Love him or hate him, John Legere has done a lot for T-Mobile since he took the reins in late 2012. The company's latest announcement, entitled Un-carrier Next, has been set for September 6th, and from the video T-Mobile uploaded onto its YouTube channel, it looks like it'll be something big. Read More
In the past few years, T-Mobile has been going after younger customers with offers like (480p) videos not counting towards data caps, free things every week with T-Mobile Tuesdays, and so on. But now, the magenta-themed company is going after older people, specifically those over 55 years of age, with its new ONE Unlimited 55+ plan. Surprisingly, it's a pretty good deal. Read More
John Legere has a well-deserved reputation for being an eccentric CEO. After spells at AT&T and Dell, he's now the top dog at America's third largest carrier, T-Mobile. His latest crazy scheme to pull US customers away from other networks is wonderfully simple: His company will pay off your smartphone in its entirety if you switch over from Verizon. Read More
Back in December, T-Mobile announced AT&T customers would get a free year of DIRECTV NOW if they switched to the T-Mobile ONE plan. As DIRECTV NOW is, in the words of the press release, "a complete disaster," T-Mobile has now amended that to a free year of Hulu as well.
DIRECTV NOW looks great on paper, but quite clearly it hasn't worked out that way in practice. It's been beset by issues, including regular errors and, from the sounds of things, a generally broken service, although it is distinctly possible there is some use of exaggeration in play. Here's what T-Mobile CEO and notorious troll John Legere had to say on the subject: “It turns out DIRECTV NOW is barely watchable, but we’ve got our customers’ backs! Read More
Fun fact: As of yesterday, T-Mobile is now the only carrier in the US that no longer allows you to buy a plan on the internet with high-speed tethering. Did you know that? With the utterly confusing and pointless splitting of T-Mobile's ONE plan (already split into ONE and ONE Plus), the carrier has officially hidden high-speed tethering behind a phonewall. You have to call T-Mobile's sales number to buy the new ONE Plus International plan, the only T-Mobile plan advertised with high-speed tethering anymore (Note: T-Mobile has clarified that existing T-Mobile customers can get ONE Plus International through the T-Mobile app, but was unable to provide any explanation why new customers needed to call). Read More
In John Legere's continuing effort to will himself into the role of mobile rock'n'roll Jesus, the T-Mobile CEO has released a teaser trailer for the carrier's next Un-Carrier event. Exactly what will happen at the event isn't being disclosed - in fact, the whole point of the video is "wouldn't you like to know?" We did find out that the announcement will come on January 5th in Las Vegas, not-so-coincidentally at the same time and place that next year's CES will be going down. Read More
As mobile bloggers, watching national carriers with revenue in the billions snip at each other like gossiping high school students is the closest thing we have to a spectator sport. Between Sprint hiring Verizon's old spokesman, T-Mobile continuing its cloying David-versus-Goliath narrative, and Verizon using textbook straw man attacks against both of them in all those Jaime Foxx spots, we can hardly make the popcorn fast enough.
Every couple of months or so, T-Mobile CEO John Legere emerges from his fortress of solitude to directly address mobile consumers with a rant against his competitors. This time he's addressing specific points from Verizon's latest ad campaign. Read More
Starting on September 6th, new T-Mobile postpaid subscribers or current postpaid customers looking to change their plan will have exactly one choice: the ONE plan. T-Mobile is dramatically simplifying its [admittedly, confusing at times] plan structure for individuals and families by introducing literally one plan. Again: the ONE plan. It works like this - as you can see in detail in our post on the news - but let me give you the flyby version.
As an individual, you'd pay $70 per month for the ONE plan. Unlimited talk, text, and data. Sounds nice! And simple. But the strings attached aren't so much strings as structural-grade steel cables. Read More