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insurance

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PSA: Verizon's Warranty Exchange Policy Is About To Get A Lot More Strict Starting Tomorrow

It appears Verizon has altered the terms of its "Certified Like New Program" ("CLNP") (pray they don't alter them further) to be a lot more demanding regarding the condition of exchanged devices.

Namely, if you send in your destroyed DROID, don't expect to get a shiny new replacement without a serious penalty - all phones sent in on warranty exchange must now meet the following requirements:

CLNR Cosmetics Standards

CLNR Cosmetic Standard Summary:

  • No blemishes are permitted on front surfaces such as the touch screen, keyboard
  • No more than two flaws, which must be less than 5mm in length, are permitted on other surfaces
  • No flaws or defects on lens
  • No dust, dirt, or fibers under lens
  • Ports must be free of foreign material and corrosion, be in operating condition, and have the plugs in place if applicable

This means even if your Android device suffers from a warrantied defect and fails, you may be out of luck trying to get it exchanged if you haven't kept it in tip-top condition.

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[Hands-On] Neato: Asurion Steps Up Its Game, Sprint TEP Subscribers Reap The Benefits

Good news for all you prepared individuals out there who are subscribed to Sprints TEP (Total Equipment Protection) plan: You now have access to a new app that adds a whole new level of useful to protecting your device through Asurion, the third party company that handles the insurance rigmarole for Sprint (and pretty much every other U.S. carrier, but they don't get an app).

The Sprint Total Equipment Protection App essentially mirrors the functionality of services like Lookout Mobile Security (but without the antivirus part): It can be used for locating your phone via GPS, helping to find it by sounding an alarm (even when on silent mode), backing up your contacts, remotely locking your device with a pin code, and remotely wiping the contacts.

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Total Equipment Coverage/Insurance For Verizon Customers Now Includes Free Mobile Recovery Software

Good news for those of you with Verizon phones and a 'Total Equipment Coverage' insurance plan. VZW have just let us know that they are partnering with Asurion to provide some useful security functions for Android owners. The free Mobile Recovery application includes the ability to remotely:

  • Sound an alarm on the phone, even when on silent
  • Locate the phone using GPS, with maps and directions to the handset
  • Lock or wipe the phone, if it is irretrievable

Sounds pretty great for a free service (if you have the qualifying insurance, obviously), and may help to soothe any envious pangs you felt following the demonstration of HTCSense.com’s new security features.

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