Wink has been battling a severe outage for about a week and a half now, but it finally looks like its servers are slowly coming back online. The company has updated its status page, saying, "A fix has been implemented and we are monitoring the results. Most Hubs are back online." However, many customers are ready to cancel their mandatory subscriptions due to the events, and there's not much the cash-strapped company can do about it.
The Wink smart home platform may be finally circling the drain. For the last week, customers have been reporting connectivity problems, and the Wink status dashboard has made a note of those issues since January 25th. The last update from the company was on Thursday, at which point it claimed "We have identified the issue and are implementing a fix." And yet four days later, Wink is still down.
Wink recently caused an uproar when it launched a mandatory subscription plan out of nowhere, hindering anyone unwilling to pay from controlling their smart home hubs after a meager 14-day heads-up. The troubled company since backtracked and gave an indefinite extension of its free service, but of course, the business still wants to tap into a recurring income stream. It has announced that the $4.99-a-month subscription will become mandatory starting July 27, though this time around, free users will be able to retain some extremely limited functionality — if you even want to call it that.
Earlier this May, Wink announced out of the blue that it would charge customers $4.99 a month to continue using its services, or else their hardware would stop working. Following understandable customer backlash, the company first extended the cut-off deadline by a week, and has now indefinitely back-paddled, saying that it'll look for a new start date of the subscription.
Wink is a name that's decently well-known in the smart home space. Previously owned by the ill-fated Quirky, the home automation company got pawned off to Flextronics. Now, Wink will be joining i.am+, the firm founded by entertainer will.i.am. The sum of the acquisition is unknown right now, however, i.am+'s PR has confirmed the purchase.