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Google Fi's customer service is a complete disaster - and the proof is piling up

Google Fi's customer service problems are numerous and well-documented. The carrier has been accused of billing customers for using Wi-Fi, blacklisting IMEIs, locking customers out of their Google accounts, and charging them the full price after promotions (causing plenty of overdraft fees in the process). At this point, Fi is more associated with bottom-barrel customer service than the aggressive, on-demand pricing it was once known for. Today we have another horror story involving a two-month-long runaround and $70 in upgrade fees for a phone the company admits was never delivered.

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