When you buy a "smart" version of a product, you expect it to behave like the regular version but better, with more features, and to be more practical. Unfortunately though for many Nest Hello owners, their new smart camera doorbell wasn't doing its main job well enough. It wasn't acting like a proper doorbell and notifying them of visitors in a timely manner. Nest is now acknowledging the issue and starting an investigation into what's causing it.

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