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Articles Tagged:

Galaxy note7 recall

93

Samsung will offer South Korean Note7 owners a chance to buy Note8 or S8 at half price

Samsung will offer South Korean Note7 owners a chance to buy Note8 or S8 at half price

As part of Samsung's continued efforts to make amends with disappointed customers, the company is offering a big incentive to South Korean Note7 owners to stick with the brand. Those who exchange a defective Note7 for a Galaxy S7 will be able to trade the S7 in and get a Note8 or S8 when those phones come out; the total price paid by the customers will be half of the price of the S7 model they choose, with no charge for upgrading.

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300

Samsung to permanently discontinue production and sales of the Galaxy Note7

Samsung to permanently discontinue production and sales of the Galaxy Note7

Following two days of non-stop news on carriers halting sales, reports of Samsung temporarily stopping production, and official partners disabling apps on the device, the only piece of news that could conceivably be next has arrived: Samsung will permanently discontinue production and sales of the Note7 worldwide, with filings made to regulators in South Korea.

The Note7 fallout has deeply damaged Samsung's brand, so it is no surprise to see the company make this decision. This is in light of multiple 'safe' replacement handsets also catching fire, just like the originals, 2.5 million of which were recalled. Samsung is known for its expertise in manufacturing - it originally said the fires were due to a faulty battery component from a manufacturer - so this botched device will have repercussions for some time.

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38

Oculus disables Gear VR app on the Note7

Oculus disables Gear VR app on the Note7

I've not been near a Note7 when it explodes, but having watched videos and seen pictures of said event, I'm assured fire, heat, and general explosiveness are involved. Probably best, then, not to use it with Samsung's Gear VR headset. With that said, Oculus has duly disabled the Gear VR app on the Note7, in the interests of safety.

reddit user /u/Bahaman23 posted on the official Galaxy Note7 subreddit (sidenote: that must be hot right now), saying that the Gear VR app on his device no longer worked. Upon opening the app, a message is displayed:

Customer safety is Oculus' top priority.

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149

Samsung will need to use extreme care handling a second Note7 recall, and it will suffer regardless

Samsung will need to use extreme care handling a second Note7 recall, and it will suffer regardless

The Galaxy Note7 is in full-on product free-fall right now. Retailers are pulling it off shelves, Samsung has stopped production, and the once-deemed-"safe" versions of the phone are very obviously not. Things, frankly, could not have gone worse for Samsung. The Note7's launch has been brought to a screeching halt, and while many consumers may have been OK with Samsung's first battery fire flub given the relatively quick turnaround and response, this second round simply has no hope of retaining that goodwill.

This means Samsung will have to be walking-on-glass-covered-in-vinegar-and-angry-snakes levels of careful in how it manages what happens next.

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64

[Update: Sprint and Best Buy too] Verizon halts Galaxy Note7 sales, replacement devices can be exchanged

[Update: Sprint and Best Buy too] Verizon halts Galaxy Note7 sales, replacement devices can be exchanged

After AT&T and T-Mobile confirmed they are both halting Samsung Galaxy Note7 sales, and reports claiming Samsung is temporarily halting production of the device, Verizon has followed suit and halted its selling of the handset as well. The phones - both original and replacement models - can still be exchanged for something less, um, likely to explode, though.

This follows after it was claimed a replacement Note7 - i.e. the one that should have been fixed - caught fire shortly before takeoff on a Southwest Airlines flight bound for Baltimore.

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72

Samsung will limit Galaxy Note7 battery charges via OTA in Korea to boost returns

Samsung will limit Galaxy Note7 battery charges via OTA in Korea to boost returns

The international recall of the Galaxy Note 7 is becoming a full-fledged disaster for Samsung, with millions of early devices (and consumers) affected. But even with the negative press and a direct hit to revenue, Samsung would prefer its customers send their faulty phones in for a replacement rather than face even a small possibility of said phones bursting into flames. In the company's home territory of South Korea, it's going to use some more direct methods of encouragement.

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291

Weekend poll: Has the Note7 recall made you less likely to consider a Samsung smartphone?

Weekend poll: Has the Note7 recall made you less likely to consider a Samsung smartphone?

Samsung has officially initiated a global recall of its Note7 smartphone due to a tiny number of devices that may have defective batteries that could cause the device to self-immolate. The Note7 is a hugely prominent smartphone around the world, and part of a franchise well-loved by enthusiasts and regular consumers alike. Samsung's larger solution in the recall is to replace customers' smartphones with new ones - a costly fix indeed - and would generally make consumers whole in the process. As responses go, Samsung has been swift and cautious, and I'm not sure much more could be asked of them in this scenario.

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51

[Update: New AT&T statement] Here are the US carriers' plans for the Galaxy Note7 recall

[Update: New AT&T statement] Here are the US carriers' plans for the Galaxy Note7 recall

Following the official announcement of the Samsung Galaxy Note7's recall voluntary replacement of all units, the big 4 carriers in the United States have issued statements to explain what their plans are for customers who have already purchased the phone. All of them have halted sales of the device, but some already have detailed plans for the future while others are still putting a concrete strategy in place and have just made a quick announcement.

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