As part of Samsung's continued efforts to make amends with disappointed customers, the company is offering a big incentive to South Korean Note7 owners to stick with the brand. Those who exchange a defective Note7 for a Galaxy S7 will be able to trade the S7 in and get a Note8 or S8 when those phones come out; the total price paid by the customers will be half of the price of the S7 model they choose, with no charge for upgrading. Read More
Following two days of non-stop news on carriers halting sales, reports of Samsung temporarily stopping production, and official partners disabling apps on the device, the only piece of news that could conceivably be next has arrived: Samsung will permanently discontinue production and sales of the Note7 worldwide, with filings made to regulators in South Korea.
The Note7 fallout has deeply damaged Samsung's brand, so it is no surprise to see the company make this decision. This is in light of multiple 'safe' replacement handsets also catching fire, just like the originals, 2.5 million of which were recalled. Samsung is known for its expertise in manufacturing - it originally said the fires were due to a faulty battery component from a manufacturer - so this botched device will have repercussions for some time. Read More
I've not been near a Note7 when it explodes, but having watched videos and seen pictures of said event, I'm assured fire, heat, and general explosiveness are involved. Probably best, then, not to use it with Samsung's Gear VR headset. With that said, Oculus has duly disabled the Gear VR app on the Note7, in the interests of safety.
reddit user /u/Bahaman23 posted on the official Galaxy Note7 subreddit (sidenote: that must be hot right now), saying that the Gear VR app on his device no longer worked. Upon opening the app, a message is displayed:
Customer safety is Oculus' top priority.
The Galaxy Note7 is in full-on product free-fall right now. Retailers are pulling it off shelves, Samsung has stopped production, and the once-deemed-"safe" versions of the phone are very obviously not. Things, frankly, could not have gone worse for Samsung. The Note7's launch has been brought to a screeching halt, and while many consumers may have been OK with Samsung's first battery fire flub given the relatively quick turnaround and response, this second round simply has no hope of retaining that goodwill.
This means Samsung will have to be walking-on-glass-covered-in-vinegar-and-angry-snakes levels of careful in how it manages what happens next. Read More
After AT&T and T-Mobile confirmed they are both halting Samsung Galaxy Note7 sales, and reports claiming Samsung is temporarily halting production of the device, Verizon has followed suit and halted its selling of the handset as well. The phones - both original and replacement models - can still be exchanged for something less, um, likely to explode, though.
This follows after it was claimed a replacement Note7 - i.e. the one that should have been fixed - caught fire shortly before takeoff on a Southwest Airlines flight bound for Baltimore. Read More
The international recall of the Galaxy Note 7 is becoming a full-fledged disaster for Samsung, with millions of early devices (and consumers) affected. But even with the negative press and a direct hit to revenue, Samsung would prefer its customers send their faulty phones in for a replacement rather than face even a small possibility of said phones bursting into flames. In the company's home territory of South Korea, it's going to use some more direct methods of encouragement. Read More
Following the official announcement of the Samsung Galaxy Note7's Read More
recall voluntary replacement of all units, the big 4 carriers in the United States have issued statements to explain what their plans are for customers who have already purchased the phone. All of them have halted sales of the device, but some already have detailed plans for the future while others are still putting a concrete strategy in place and have just made a quick announcement.