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duplex on the web

12

Google starts testing Duplex-powered Assistant for Chrome that we first saw at I/O 2019

Back at I/O, Google announced a major expansion to its Assistant-based concierge automation engine, Duplex. Up until then, it would help people book restaurant tables and haircut appointments on the phone — it would soon be able to guide them through web orders and, in doing so, speeding up the entire process. We weren't told when we'd expect to see Duplex applied to the web, but the company has confirmed that its overall efforts are rolling out to movie ticket booking sites as Google Assistant in Chrome.

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11

Google Duplex expanding to other web tasks, like rental car reservations and movie tickets

Last year, one of the highlights that Google talked about was Duplex, where Assistant could call and make reservations for you. The creepy-yet-totally-cool factor was astronomically high, and since last year, Duplex has expanded to 44 states in the US. But Duplex isn't just for phone calls, you know — Duplex on the web is here to make sure that your online tasks are easy as pie.

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