While direct messages are great for private conversations on Twitter, it gets increasingly challenging to locate that one thread you're looking for in the long list you’ve built up over the years. To make the process smoother, Twitter is finally adding a search bar in the DM section of its Android app — about two years after the iOS app got one.
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Instagram's foray into messaging is slowly expanding. What began as a simple messaging section for users to communicate without leaving the image-sharing app is now a quasi full-fledged messenger with support for GIFs, tight integration with Stories, video calling, disappearing media, and more. The latest addition that began rolling out yesterday is voice messages.
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Earlier today, Twitter sent a message to a large number of users informing them about an API bug. According to the company, it identified a bug on September 10 that potentially allowed direct messages and protected accounts to be read by "Twitter developers who were not authorized to receive them."
Read MoreTwitter is a fun place, isn't it? It's a friendly area of the internet where you can go to engage in meaningful, mutually respectful conversations. Oh wait, I meant the exact opposite. In any case, it's trying to improve and one of its latest methods is to filter out "lower quality" direct messages from your inbox. The social media giant announced its new feature this afternoon, to mixed response.
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Google is the king of server-side tests, but it's by no means the only company that does them. Instagram also uses them fairly often, and this time around, it's trying something that may make some people a bit annoyed. It's experimenting with swapping the profile and DM icons, as well as putting a row of emoji in the comments section for quick access.
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What's the point of broadcasting live on Instagram if you can't prod your followers to watch you? Otherwise you're just livestreaming to the wind. To solve this crisis, Instagram today announced a new feature allowing users to send their live videos right to the Direct inbox of a follower or a group of them. It's kind of like performing a song on their front lawn and throwing rocks at their window to get them to notice.
Live videos still work as they always have, this only adds the ability to single out the users you would like to join you, giving you a way of saying, "Hey!
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Twitter can be a fun place to share and interact with your fellow humans. However, it can also be a wretched hive of scum and villainy. That's why keeping your Twitter direct messages open is a bit of a risk, but Twitter is rolling out a feature to keep the riffraff at bay. Soon, all DMs from strangers will be segregated from the messages you care about.
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Instagram isn't just for posting pictures of food anymore. Whether you like it or not, the app has branched out to become a Snapchat competitor too, and now its direct messaging abilities are getting an upgrade.
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Talking to a company's customer support rep isn't often a pleasurable experience, and sometimes it's made even more automated and less personal when getting replies from a nondescript "support" or "help" social media or email account without a face or name. That's an issue you could face on Twitter, when multiple reps are in charge of a company's account and presence, but depending on the company's policy, they either hide in anonymity or have to remember to sign messages with their initials or names to seem more approachable to users.
Now Twitter is making the long overdue changes to its Direct Message API that would allow businesses to differentiate between the humans — and even bots — replying to a customer's message.
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