I have strong feelings on foldables—I think they're the future, but I also think you should absolutely not buy one right now. As cool as foldables phones like the Galaxy Z Fold2 might be, the technology is still very new. These phones are expensive and prone to more hardware issues than traditional flat phones. Because I am a giant nerd with questionable decision-making skills, I bought a Galaxy Z Fold2 for $2,000 shortly after release in spite of all this. It was great! Until it needed a repair. It's been a month now, and I still don't have the phone back, thanks to the combined incompetence of UPS and Samsung.
Buying stuff online is easy, but getting support when things go wrong can be much harder. Walking into a store where you can drop off an item face-to-face and explain why it needs to be returned is a relatively simple process compared to wading through phone menus to speak to someone, or twiddling your thumbs as an underpaid support representative juggles twenty chats at once. But, if you haven't used it yet, Amazon's automated support chatbot is pretty great.
While Google is great at a lot of things — artificial intelligence, machine learning, and cloud services — it is royally terrible in the customer service department. After years of pain and suffering, the company may finally be ready to tackle this problem head-on. Following up on a pilot program that started back in 2018, Google is greatly expanding its effort to improve customer support by hiring thousands of its own representatives to answer calls and troubleshoot product issues.
Talking to a company's customer support rep isn't often a pleasurable experience, and sometimes it's made even more automated and less personal when getting replies from a nondescript "support" or "help" social media or email account without a face or name. That's an issue you could face on Twitter, when multiple reps are in charge of a company's account and presence, but depending on the company's policy, they either hide in anonymity or have to remember to sign messages with their initials or names to seem more approachable to users.
Now Twitter is making the long overdue changes to its Direct Message API that would allow businesses to differentiate between the humans — and even bots — replying to a customer's message.