Did you know that if you email T-Mobile's John Legere you can actually get a reply from the CEO's staff or even John himself? This is decidedly not the case with AT&T CEO Randall Stephenson. In the latest PR blunder for the carrier, a customer who emailed Stephenson with a few suggestions was shut down by AT&T's chief intellectual property counsel. Yes, AT&T lawyer'd their own customer for sending an email. Read More
We're naturally big fans of Google here at Android Police. But living in Google's world as we do, it's easy for us to see the flaws in the enormous company, and it's also our duty to point them out. One of the biggest problems with Google is that it's often terrible at providing customer service to its hundreds of millions of active users. So it is with the first major problem to pop up for Music Key, YouTube's new music subscription service.
To put it bluntly, some paying Music Key users can't access the ad-free music, background playback, and the rest of the bonus features that come with the subscription. Read More
As a "new" company that caters almost exclusively to technology enthusiasts, OnePlus has been under the microscope ever since it announced its One flagship phone... with no small amount of criticism coming from this very website. But a string of recent posts on the official OnePlus forums prompted a response from the company's social team. Basically, customers accused OnePlus of shipping refurbished One phones and claiming they were new, a practice that isn't unheard of from consumer goods manufacturers and retailers of all sizes.
In a post on the OnePlus forum, a company representative outlined no less than seven cases where customers alleged that phones shipped to them were refurbished or less than new. Read More
Yet another Motorola app has been added to the Play Store, but it's not as glamorous this time. MotoCare will now be kept up to date on all supported devices, and it's getting a new (slightly more descriptive) name – Motorola Help.
This app contains basic how-tos, tips, and support information. There is an option to call Motorola support directly, or start a chat session. That's more than you get with most OEMs. None of the functionality has changed with this update, but now Moto will have the option to tweak it as it sees fit.
Motorola Help is compatible with the Droid Ultra, Droid Maxx, Droid Mini, Moto X, and Moto G. Read More
Has your AT&T Galaxy Note 3 been having trouble finding and keeping a GPS signal? Then you're in good company, if the posts from aggravated users on AT&T's official support forums and XDA are any indication. One of these users contacted us to complain, and we can confirm that it's a problem with at least some AT&T Galaxy Note 3 units - one of the AP team member's personal phones demonstrates the same behavior.
This seems like pretty typical bad behavior from possibly faulty GPS radios. Most affected users are reporting simply unreliable performance with frequent cut-outs, often in the same physical locations. Read More
Sprint customers now have one more self-service option when managing their account online. A couple of days earlier than its official launch, the carrier has begun allowing users to change their phone number online, thereby avoiding the $15 fee charged when switching numbers via phone or in-store.
Inside Sprint Now indicates that while this feature is being labeled a "benefit," it may actually be a cost-cutting maneuver, executed in an attempt to reduce the number of calls to customer care, thereby saving some money.
While this may be a simple cost-cutting move on Sprint's part, it's always great to see enhanced account control becoming available to consumers.If Read More
You might have heard of the fun physics/Rube Goldberg machine game Apparatus. It's actually pretty popular, and quite well-loved - over 800 reviews on the Android Market putting it at an average score of 4.5. For a game, especially, that's a very difficult feat to accomplish. It goes without saying then, that the developer of Apparatus is very concerned with customer feedback and providing support for his application.
Recently, he decided to distribute Apparatus through the Amazon Appstore. Today, he decided to remove it.
Initially, Apparatus was rejected by the Appstore for an extremely minor (even insignificant) mis-step: it used HTTP rather than HTTPS for a cookie when the app was accessing the community forums. Read More