latest
How to contact Lyft customer service when you need help
Anyone can easily contact Lyft's customer service, here's how
Rideshare companies like Lyft have transformed how moving from point A to B works. Getting a reliable ride only takes a few clicks on your pocket-friendly smartphone. Despite this convenience, you may need to contact Lyft customer support for various reasons. The most popular are lost phones, scams, safety incidents, and technical issues.
Whether you've been out drinking or don't want to drive somewhere, Uber is a great rideshare option. In addition to being helpful for riders, Uber allows drivers to make money in their free time by shuttling riders. Even though Uber is an excellent service, sometimes things go wrong, and you need to contact the customer support team for assistance.
Samsung's in-store Sanitizing Service offers to clean your phone with UV light for free
In some shops, the service also disinfects tablets and smartwatches
Like any business, Samsung has been hit by the outbreak of the coronavirus — it even had to shut down a plant in South Korea to prevent the spread of the illness. In order to limit the reach of the virus, the company now offers to sanitize your phone with UV-C light when you're willing to walk into its Samsung Experience stores and its Service Centers in a few countries.
While Google is great at a lot of things — artificial intelligence, machine learning, and cloud services — it is royally terrible in the customer service department. After years of pain and suffering, the company may finally be ready to tackle this problem head-on. Following up on a pilot program that started back in 2018, Google is greatly expanding its effort to improve customer support by hiring thousands of its own representatives to answer calls and troubleshoot product issues.
Read update
Every large company has its fair share of customer service issues, but Google seems to always find the most perplexing ways to screw up. Case in point, one Reddit user has posted a story in hopes of getting Google's attention. After returning a defective Pixel 3, Google didn't issue a refund. Instead, it sent ten Pixels when the user bought a replacement.
How to go about bringing in revenue is a problem Facebook has failed to solve in the four years since it acquired WhatsApp. The world's most popular messaging app cost roughly $22 billion, but other than a brief experiment with charging an annual 99-cent subscription fee, there has been no clear plan on how to monetize the service.
Everyone's favorite reader app, Feedly, seems to be having some problems on Android right now. For some users, version 37.3.0 (which was released back in June) has started crashing every time it's opened. I can confirm the issue on my Pixel XL, and it looks a little something like this...
Most of the time when a customer sends a gadget in for repair, under warranty or otherwise, the manufacturer will either fix the problem with the original unit, issue a refurbished unit that's also been fixed, or (if supply and/or time is low) send out a new one. None of those three options seem to be available for certain ailments of the Nexus 5X. According to an Android Police reader and several posters on the dedicated 5X subreddit, LG is issuing full refunds for owners that are suffering from a particular malfunction that causes a "boot loop" and an unusable phone.
Starting with the Galaxy S7 series, Samsung began offering gifts to customers who pre-ordered their phones. If you pre-ordered a Galaxy S7 or S7 edge, you got a free Gear VR. The South Korean tech giant offered a similar promotion, arguably even better, for the Galaxy Note7—you could choose to receive either a Gear Fit 2 or a 256GB microSD card. But a number of T-Mobile users are having issues claiming their gifts.
After a few days of data connectivity hell for some Nexus 6 owners, it seems that Google corrected the issue on the back end. Comments on a post in the r/Nexus6 subreddit indicate that most people have had their LTE data connection restored by this fix; however, many are reporting that they addressed it themselves by changing the APN settings or by updating their Google Connectivity Services through the Play Store.
Read update
The Nexus 6 isn't exactly a smash hit of a device - between a niche target audience, an unusually large form factor, and a high initial retail price, it hasn't gotten the same warm reception as some other designs in the line. But there are still plenty of Android faithful using "Shamu," and more than a few of them using it on T-Mobile... including multiple Android Police writers. Since the beginning of August, a considerable number of those N6 users on T-Mobile have been experiencing serious connection issues.
Did you know that if you email T-Mobile's John Legere you can actually get a reply from the CEO's staff or even John himself? This is decidedly not the case with AT&T CEO Randall Stephenson. In the latest PR blunder for the carrier, a customer who emailed Stephenson with a few suggestions was shut down by AT&T's chief intellectual property counsel. Yes, AT&T lawyer'd their own customer for sending an email.
We're naturally big fans of Google here at Android Police. But living in Google's world as we do, it's easy for us to see the flaws in the enormous company, and it's also our duty to point them out. One of the biggest problems with Google is that it's often terrible at providing customer service to its hundreds of millions of active users. So it is with the first major problem to pop up for Music Key, YouTube's new music subscription service.
As a "new" company that caters almost exclusively to technology enthusiasts, OnePlus has been under the microscope ever since it announced its One flagship phone... with no small amount of criticism coming from this very website. But a string of recent posts on the official OnePlus forums prompted a response from the company's social team. Basically, customers accused OnePlus of shipping refurbished One phones and claiming they were new, a practice that isn't unheard of from consumer goods manufacturers and retailers of all sizes.
Yet another Motorola app has been added to the Play Store, but it's not as glamorous this time. MotoCare will now be kept up to date on all supported devices, and it's getting a new (slightly more descriptive) name – Motorola Help.
Has your AT&T Galaxy Note 3 been having trouble finding and keeping a GPS signal? Then you're in good company, if the posts from aggravated users on AT&T's official support forums and XDA are any indication. One of these users contacted us to complain, and we can confirm that it's a problem with at least some AT&T Galaxy Note 3 units - one of the AP team member's personal phones demonstrates the same behavior.
Sprint customers now have one more self-service option when managing their account online. A couple of days earlier than its official launch, the carrier has begun allowing users to change their phone number online, thereby avoiding the $15 fee charged when switching numbers via phone or in-store.
You might have heard of the fun physics/Rube Goldberg machine game Apparatus. It's actually pretty popular, and quite well-loved - over 800 reviews on the Android Market putting it at an average score of 4.5. For a game, especially, that's a very difficult feat to accomplish. It goes without saying then, that the developer of Apparatus is very concerned with customer feedback and providing support for his application.