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Google's terrible customer support could improve with plans to add almost 4,000 new agents in-house

Google's terrible customer support could improve with plans to add almost 4,000 new agents in-house

While Google is great at a lot of things — artificial intelligence, machine learning, and cloud services — it is royally terrible in the customer service department. After years of pain and suffering, the company may finally be ready to tackle this problem head-on. Following up on a pilot program that started back in 2018, Google is greatly expanding its effort to improve customer support by hiring thousands of its own representatives to answer calls and troubleshoot product issues.

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