All four of America's big carriers have announced that they'll be waiving late payment fees and won't cut service off for anyone unable to pay their bills because of the coronavirus pandemic. This policy will be in effect for the next 60 days and is, of course, a good thing, and one that is both kind and sensitive to the plight many people in this country will soon face: mass temporary (and probably many permanent) layoffs and huge economic uncertainty.

But, as you might expect, these policies are still being defined, and it remains deeply unclear how carriers will implement these fee and cancellation waivers.

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