Over four years ago a bunch of people bought the Motorola Cliq XT thinking that it would eventually receive an update to a future version of Android. Instead, after months of putting up with silent delays, they were left stranded on Cupcake (yes, that's how long ago we're talking here). Now the class action lawsuit Haught v. Motorola Mobility taken up in the name of these jilted folks has resulted in a small reward.
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With many Cliq XT users threatening to walk after Motorola’s Eclair update fiasco, T-Mobile is feeling quite sympathetic. In an effort to prevent more customers from cancelling and subscribing elsewhere, T-Mobile is now offering Cliq XT users some form of compensation through their Customer Loyalty department. Due to the proposed confidentiality of the memo the exact incentive is unknown. Cliq XT users are encouraged to call and find out what’s the best they can get to remain loyal to the purple T.
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Well at least you're honest about it, Motorola. The company just updated its Software Upgrades page, and the news isn't good for owners of the CLIQ XT, i1, Flipout, or Charm. We already knew that the first of those four phones will eternally be stuck on Android 1.5, but what may come as a bit of a surprise is that the i1 is now in a similar situation (i.e. forever doomed to Cupcake), while neither the Flipout nor the Charm will ever see an OS version more recent than Eclair.
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Even though Motorola's original CLIQ received a 2.1 upgrade a long time ago, CLIQ XT owners have been patiently (and impatiently) waiting for the good news ever since. Unfortunately, it will never come, as Motorola's official decision, posted on their Android Software Upgrade News, is to forever doom it to 1.5. It is hard to imagine which differences between the original CLIQ and the XT prompted Motorola to refuse the upgrade, because the phones are really very much the same, and the biggest difference between them is the physical keyboard on the CLIQ.
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CLIQ XT owners may experience slight excitement reading this, but only slight - the OTA update version 1.32.20 rolling out now to CLIQ XTs around the country does not contain Android 2.1 - it's merely an incremental update over its existing ancient OS (what is it, 1.5 nowadays?). This update showed up a couple of days ago as a limited beta test, and, thankfully, it didn't take Motorola long to open the flood gates to all CLIQ XT owners.
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In what seems like preparation for their upcoming G2 handset, T-Mobile is planning on clearing out their selection of Android handsets by ending sales of the Motorola Cliq, Cliq XT, and T-Mobile MyTouch 1.2 on October 4.
Whatever the reason, it’s probably a good thing that these low-end handsets are going off the market - hopefully, it will help keep outdated OS's like Cupcake and Donut from growing in size.
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No phone manufacturer is as fast with software updates as customers would like them to be, but Motorola has been particularly bad, especially with some of their MOTOBLUR phones which are still stuck on Android 1.5. But they do seem to be taking a step forward with a new timeline that lists when each of their phones around the world will be receiving updates to a later version of Android.
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BACKFLIP (USA)
Upgrade to Android 2.1 planned for Q3CLIQ (USA)
Upgrade to Android 2.1 - testing in process, planned for late Q3/early Q4CLIQ XT (USA)
Upgrade to Android 2.1 - testing in process, planned for late Q3/early Q4DEVOUR (USA)
Will not have a software upgrade to Android 2.1DROID by Motorola (USA)
Upgrade to Android 2.2 currently rolling out in phasesDROID X by Motorola (USA)
Upgrade to Android 2.2 planned for late summer.
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