One of the most common source of inquiries or complaints we receive from readers is a phenomenon known in the world of smartphones as "boot-looping." After installing an update or patch to a smartphone, the phone then proceeds to attempt to restart itself over and over, endlessly refusing to actually boot up. Phones with "boot loop" problems will attempt to restart endlessly, often until the battery is completely drained. In the event of such a problem, there are a few things you can do, but do note that the "boot loop" is often a fatal condition for a device when common remedies fail to resolve it. Read More
Most of the time when a customer sends a gadget in for repair, under warranty or otherwise, the manufacturer will either fix the problem with the original unit, issue a refurbished unit that's also been fixed, or (if supply and/or time is low) send out a new one. None of those three options seem to be available for certain ailments of the Nexus 5X. According to an Android Police reader and several posters on the dedicated 5X subreddit, LG is issuing full refunds for owners that are suffering from a particular malfunction that causes a "boot loop" and an unusable phone. Read More
Some Pixel C owners have had a rough time with Google's flagship tablet. Problems first started appearing last month, when the scheduled over-the-air update for May (plus some Android N preview builds that had already been available) started causing semi-random reboots, usually when the tablet had gone into its low-power mode running on battery. The June update failed to fix the problem, as did the fourth version of the Android N developer preview. Read More
Google's commitment to Android in the form of monthly updates for its own branded hardware is pretty great... until it's not. That's the case with the May security and stability update for the top-of-the-line Pixel C tablet, which has created some serious headaches for owners. Some (but by no means all) owners of the Pixel C are reporting more or less random reboots of the tablet, usually occurring every five to thirty minutes when the Pixel C is off its charger. Read More
The Verizon Ellipsis 7 is probably not the first choice for tablets among Android Police readers. It's a low-end, whitebox tablet from some no-name OEM that Verizon has rebranded in order to create a product that could sit at the very bottom of its tablet lineup. Even so, those people who did buy an Ellipsis 7 (or got one for free in various packaged promotions) were probably quite happy to see the KitKat update come in a couple of weeks ago... assuming they actually got to use it.
On this Verizon support forum, a handful of Ellipsis 7 owners are complaining of "boot loops" after upgrading to Android 4.4 via the OTA. Read More
If your Samsung Galaxy S4 on Verizon has been randomly rebooting, you might want to check for a system update. No, it's not getting Lollipop, but Verizon says that this update does fix "the intermittent power cycle issue." Translation: before this update the phone crashed. Now it will not crash. We hope. The only other change for software version KOT49H.I545VRUFNK1 (PDF link) is a VPN connectivity fix.
Verizon's S4 has gotten a few of these small updates, so you should know how it goes by now: any modification to the system or the recovery will cause a flash error, and if you have root before the update it's possible you might lose it afterward. Read More