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Be My Eyes


Google Disability Support adds in-app Specialized Help section and live phone support

For over a year, Google's Disability Support team has answered questions about assistive features in Google products for users with disabilities. While previously you could only contact the support team through email, now Google's introducing a Specialized Help section in the Be My Eyes app, as well as phone support available 8am-5pm, Monday through Friday.

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Be My Eyes asks sighted volunteers to help visually impaired people

I often forget how easy things are for me because I can see the world around me and recognize objects and read words. But for those who are blind or partially visually impaired, simple tasks like knowing the expiry date on the milk carton can be very complicated.

That's where the Be My Eyes service comes into play. Already available on iOS, the app has landed on Android and connects sighted volunteers with visually impaired users who need help with something. It uses an audio-video call to share what the blind/visually impaired person is seeing and allow them to talk to the sighted person and ask them questions.

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