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InBrief
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Google promises 'even easier' food delivery from Search, Maps, and Assistant

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25 percent of Google Duplex calls are actually conducted by humans

Google's automated reservation service, Duplex, has rolled out almost all over the US (except for Kentucky and Louisiana) after it became available as a limited test following last year's announcement at Google I/O. Over time, the company has received both criticism and praise for it, and it was certainly very interesting to see the service growing. In an interim conclusion, Google has now stated that currently about 25 percent of calls placed through the Duplex service are actually conducted by humans, and that in about 15 percent of robot calls a human has to intervene at some point.

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MTA tickets in New York City will be supported in Google Pay starting May 31

One of the cumbersome things I deal with when traveling to a city with public transit is the transportation card. Not being used to carrying one and wanting to keep it safe but also quick to access, I struggle to find a decent place for it. Sometimes it's in my pocket, other times in my bag, and sometimes inside my phone's cover. So I can understand a daily commuter's annoyance of carrying these small, easily-losable cards around. That's why services like Google Pay, which aim to replace all your cards, including transit ones, are awesome. Transit card support has been slowly rolling out to various cities around the world, and now it's New York's time.

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[Update: Back to normal] Google search is not showing recent results right now, which may make this story hard to find

Google has thousands of custom-built servers that scan the web every single second for new content... except right now. Google stopped indexing new webpages a few hours ago, but the company says a fix is on the way.

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InBrief
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Google Drive's grandfathered 20GB plan price drops from $5 a year to free

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Google offering consultations to people who are considering buying Google and Nest products

Google wants to sell you a phone. And a speaker. And a thermostat. Maybe a stick for your TV, too. Not convinced? The company is trying to get you to let it convince you to buy its wares with a new product consultation hotline. And if a service rep isn't breathless enough for you, customers in Southern California can even book in-home appointments.

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[Update: Now live] Google extending mail-in repair service for out-of-warranty Pixels to Europe

Here in the US, Google has had its own mail-in repair center set up for Pixel phones for around eight months. In the rest of the world, though, Google offers nothing of the sort, instead pointing customers to recommended walk-in and mail-in service centers via a support page. These support pages have just been updated, indicating that official mail-in services will soon be offered in a number of European countries.

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Google faces first GDPR investigation in Europe

Europe's General Data Protection Regulation (GDPR) is more than a scheme to add another pop-up to every site you visit. It's a framework of regulations that govern how companies can use the data collected about people online. As perhaps the largest handler of personal data online, Google would inevitably face GDPR inquiries. Today, the Irish Data Protection Commissioner (DPC) has initiated the first GDPR investigation of Google, probing whether or not it misused data in order to target advertising.

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InBrief
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Google search results on mobile now placing URLs above page titles

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[Update: It's official, APK Download] Google Drive dark mode is showing up for some users

Google in 2017-2018: "Whiten all the things!" Google in late 2018-2019: "Darken all the things!" Things have evolved from the eye-searing white and every few days, we see a new app embrace its darker side and offer a black or dark grey mode for sensitive eyeballs and AMOLED displays. The latest to test the waters of a dark mode is Google Drive.

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