Sony's PlayStation Store refund policy can help you get your money back if you accidentally purchased something or aren't satisfied with a product. Different digital products have different refund policies, so familiarize yourself with these before you use the PlayStation Store. This guide explains the PlayStation Store's refund policy and rules and how to request a refund. Whether you enjoy games on your console or stream them via the Android PlayStation app to an Android gaming tablet, we help you avoid a library of unwanted games.

PlayStation refund policy and rules

Familiarizing yourself with the policy and rules behind the refund is an important step. You immediately learn if your product is eligible to receive a refund. That way, you won't waste time going through the rest of the process when your product is ineligible.

Check the category of the purchased content and product

Every refund type outlines specifications to determine if your product is applicable for a refund. Here's each content type and how the general refund process works.:

• Games and add-ons (including full games, downloadable content, in-game consumables, and season passes): You have 14 days from the date of purchase to request a refund. If you downloaded and streamed your purchase, you're ineligible for a refund unless you have proof your product is faulty.
• Promotional bundles: Game deals (for example, buy 2, get 1 free in the bundled package) are refundable from 14 days of the transaction date, provided you haven't downloaded or streamed the bundle.
• Subscription-based services: You have 14 days from the date of purchase to request your refund, including free trials with your product. Depending on how long you've been on the subscription service, you may not get the full refund. Activities like playing online, using cloud storage, and downloading monthly games reduce your refund.
• Pre-orders: For pre-orders placed 14 days before the content's release date, you can request a refund anytime before the release date. If you placed your pre-order 14 days after the content's release date, you only have 14 days from the date of your order to issue a refund (provided you haven't downloaded content). After receiving a refund, you lose extra content or bonuses with your pre-order.

Refunding change of online ID and vouchers

You cannot refund the money spent to change your online ID. Outside purchases, which include items bought from PlayStation Direct, PlayStation gift cards, and vouchers from retailers, are ineligible for a refund.

Cancellation Policy

For more information, check out the official PlayStation Store's cancellation policy. Adding funds to your wallet is non-refundable, so be mindful when choosing to top up.

Ineligible original payment method

In most cases, your refund is credited to your original payment method (such as a credit card and PayPal). Some payment methods are exempt from processing your refund: Bancontact (MisterCash), Paysafecard, and money vouchers.

Cases where the original payment method has expired

If the original payment method expires, Sony credits the amount to your PSN wallet. Keep a record if you share your account with family members. The money sent to the wallet cannot be refunded. However, you can turn on parental controls to keep the monthly spending limit to $0.00.

PlayStation refund process time

You should expect your refund within three to five business days (on average). If you have not seen the refund payment, contact customer support for an update. Sometimes, unexpected delays may occur, but you can check the status of your request.

How to get a refund by using the PlayStation App

The PlayStation App takes you to the correct page and provides instructions on beginning the refund process. Stay connected to the internet as you follow these steps to avoid interruptions while contacting customer services.

1. Download the PlayStation App from the Google Play Store (the download is linked in the widget in this section).

2. Launch the PlayStation App and tap Sign In. Enter your Sign-in ID (email address) and password on the next screen. Tap Next.

3. If you're using the PlayStation App for the first time, read the features before accessing the main page. Keep tapping Next to proceed, then tap Maybe Later on the Promos and offers screen. Tap Next to finish the setup.

4. You're now on the PlayStation App's home page. Here, you can access PlayStation news, your gaming library, the PlayStation Store, and more.

5. Tap Settings (the gear icon), scroll down to PlayStation Network, and tap Support.

6. Go to the PlayStation Support page, tap PS Store & Refunds > Refunds > Requesting a PS Store refund.

7. Choose the appropriate option for your purchase type. Tap Request refund. A Customer Support bot walks you through the rest of the process.

While you're in contact with the PlayStation Online Assistant, tap Refund Eligibility. The bot asks questions to determine whether you can return your purchased product or content without issues. After answering the questions, your inquiry is transferred to a live (human) agent.

How to turn off auto funding for pre-orders and subscriptions

Avoiding sneaky credit card charges can prevent you from needing a refund in the first place. This only takes a few minutes to complete. When you turn off the auto fund function for pre-orders and subscriptions, you can manage your reminders manually or use an app like Google Calendar to create tasks.

1. Launch the PlayStation App.

2. At the bottom of the home page, navigate to the PlayStation Store by tapping the shopping bag icon.

3. Tap the hamburger button (three horizontal lines) and choose Payment Methods. You may need to log in again for security reasons.

4. Scroll to Automatically Add Funds to Renew Subscriptions or Pay for Pre-Ordered Content and turn that slider off.

Viewing the transaction history

Keeping an inventory of what you've (or others, if a shared family account) purchased may help plan your future expenditures and juggle multiple accounts for other family members. The app can view your transactions, but old history is archived occasionally, so keep a personal record annually.

How to view the transaction history on the PlayStation app

Log in to the correct PSN account, download the app on your Android device, and follow the steps below.

1. Launch the PlayStation app and tap PS Store (bottom of the page).

2. Tap the hamburger button and choose Transaction History.

3. Select a product purchase entry to review the transaction details.

Accessing the transaction history ensures proper inventory and consistency with your purchases. It's a handy way to see the original payment method and gain additional proof of purchase for every order. It tracks which PSN user bought a game or DLC by reviewing the history for each account and lists orders made from gift cards and redemption codes.

Tips for purchasing PlayStation products

If you're seeking a refund because you're an indecisive customer, consider turning off automatic updates and downloads on your console. That way, you won't immediately lose the right to issue a refund. Instead of pre-ordering, you can wait to buy games and DLC until they are released.

Take advantage of the PlayStation mobile app

The most important step when requesting a refund is contacting PlayStation's customer support team as soon as possible after purchase. If you're unsure about the value of your PlayStation gaming experience, try Xbox Game Pass for Android, which has a brilliant array of games that don't need a controller.