Amazon Prime is a monthly subscription service that offers free two-day shipping, access to its Prime Video streaming service, and dozens of other exclusive member features for $139 a year or $14.99 a month. Amazon didn't increase Prime fees for 2024, but it made changes to the service. The company changed Prime Video to an ad-supported platform in January 2024. Members who don't want to see ads will pay an extra $3 a month.

You can cancel your membership if you want to save money or are unhappy about Amazon's changes. This guide walks you through the steps to cancel on your computer or phone.

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How to cancel Amazon Prime on your Android or iPhone

Subscription service providers allow users to use an app to streamline the user experience. Less friction means more subscribers and fewer cancelations. But, these providers may not allow you to cancel via the mobile app. While it isn't frictionless, you can cancel an Amazon Prime membership in the app. You can't cancel your subscription in the Prime Video app, but you can say goodbye in the Amazon Shopping app for Android or iOS.

To cancel an Amazon Prime subscription in the Amazon Shopping app, open the app and follow these steps:

  1. Go to the navigation bar at the bottom of the screen and tap the Profile icon to open the Profile page.
  2. Tap Your Account toward the top of the screen.
  3. Tap Manage Prime Membership to go to the Prime Membership page.
  4. Tap Manage Membership to open a drop-down menu.
  5. Tap Manage Membership.
  6. Tap End Membership to open Prime benefits. Here, you can see the benefits you used and how many times you used them in the past 12 months.
  7. Tap Continue to cancel to open a final cancelation confirmation page.
  8. Scroll to the bottom until you see the options End on XXX and End Now.
  9. If you plan to use your Prime benefits until the plan runs out, tap End on XXX to cancel when the current billing period is over.
  10. If you want a refund of the billed amount, tap End Now to cancel your membership immediately.
  11. After tapping your selection, the app opens a page confirming your account has been canceled and you are no longer a Prime member.

There's an option to rejoin Prime on the in-app page that confirms your account is canceled. Tapping this option takes you to a page informing you that you cannot sign up for Prime from the Amazon Shopping app. To rejoin Prime, use a web browser.

How to cancel your Amazon Prime account on your PC or laptop

Suppose you don't use the Amazon Shopping app or are partial to navigating the web on a computer. You can cancel your Prime membership from the account management page using any modern desktop or mobile web browser. This guide focuses on the cancelation process in a desktop browser.

You can cancel an Amazon Prime account from a mobile web browser. The process is the same, but the pages look slightly different. You may need to scroll further down to find the necessary buttons.

  1. Log in to the Amazon Prime account you want to cancel on your desktop browser.
  2. Click the button with your name in it next to the search bar.
  3. Under the Your Account side of the drop-down menu, select Account to go to the Your Account page. Here, you'll see your account summary.
    amazon prime web player showing the your account menu
  4. Click the Prime button on the right side of the page to go to the Prime Central page.
    amazon prime your account page with the prime button highlighted
  5. Click Update, cancel and more, and then click End membership in the drop-down menu to go to the Edit membership page.
    amazon prime central page with the update cancel and more button and end membership button highlighted
  6. On the Edit membership page, click the Cancel My Benefits button toward the bottom of the page.
    amazon prime cancelation confirmation page with the cancel my benefits button highlighted
  7. On the next page, click the Continue to Cancel button at the bottom of the page.
    amazon prime 2nd cancelation confirmation page with the continue to cancel button highlighted
  8. The next page offers you a final chance to keep, pause, or cancel your membership.
  9. Scroll to the bottom and click either button under the Cancel your Prime membership box. Clicking End on XXX ends your subscription on the specified date without providing you with a refund. End Now ends your membership immediately and issues a refund for the current billing period.
    amazon prime 3rd cancelation confirmation page with the end on xxx date and end now buttons highlighted

  10. After canceling, you'll return to the Prime Central page with a pop-up asking you to complete a cancelation survey.
    amazon prime central page with a pop-up requesting that the user start a survey. the start survey and close buttons are highlighted

You can ignore the survey request or spend three minutes venting about Amazon Prime. If you decide to complete the survey, an Amazon representative guides you through a few questions about why you canceled.

Will I get a refund if I cancel my Prime membership?

Yes. Amazon refunds the full membership period if you didn't use any Prime benefits and canceled during a trial or the first three days of membership. If you used any Prime benefits during this period, Amazon deducts the cost of those services and issues a refund for the balance.

You can't cancel your Prime membership on the Amazon website if you started your subscription in the Google Play Store, App Store, or via your carrier. You must cancel your subscription on the platform you used to sign up.

Prime members who end their memberships after three days see an option to receive a refund for the remainder of the billing period or can choose not to receive a refund and maintain the membership until the end of the billing period. Refunds are processed between three and five business days after canceling. Contact Amazon customer service if you encounter any issues.

What happens after I end my Amazon Prime membership?

You'll lose access to Prime benefits, such as free two-day shipping, Prime Video, and Prime Music upon cancelation. Your Amazon account remains active, allowing you to continue shopping and taking advantage of non-Prime deals. Digital purchases made while you were a Prime member remain accessible in your account. Certain subscriptions, such as Kindle Unlimited and Music Unlimited, are billed separately and aren't affected by canceling your Prime membership.

Kindle Unlimited home page
Source: Amazon
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Alternatives to Amazon Prime for online shopping

If you're canceling your Amazon Prime membership and looking for alternative online shopping platforms that offer fast shipping, exclusive deals, and other shopping perks, explore Walmart+ or Target's RedCard program. If you value ethical and sustainable options, check out smaller online stores that focus on fair labor practices, use eco-friendly products, and support local businesses. This way, you can make a positive impact while shopping.

Alternatives to Amazon Prime for streaming

If you're searching for a new streaming service, check out one of the alternatives. Hulu is an excellent choice. It provides a wide selection of current TV shows, popular sitcoms, and unique original content. If you're a fan of Disney classics, the Marvel Cinematic Universe, or Star Wars, sign up for Disney+.

Streaming Hulu on your phone
Source: Unsplash

For those who prefer quality to quantity, HBO Max offers an extensive library of popular TV shows and blockbuster movies. If you're a sports fan, Peacock could be your go-to option, offering exclusive live sporting events besides classic TV shows and original content. With the abundance of streaming services, you'll find one that suits your tastes.

Goodbye, Amazon Prime!

Canceling your Amazon Prime account is a simple process that can save you money. That $14.99 a month adds up. Consider your options and alternatives before making the final decision. Also, you can rely on an app like Google Tasks to set reminders for canceling monthly subscriptions, such as Amazon Prime, since it's common to forget such things.