Smart homes are great — until the inevitable outage occurs. Nest owners were affected by a behind-the-scenes issue that impacted a number of products and services including thermostats, Nest Protect devices, and more. It took the team about four hours to investigate, but the issues have now been resolved.
According to Nest's system status tracker, a number of products and services experienced issues Tuesday morning, including Nest thermostats, and Nest Protect devices. Logging in to the Nest app and viewing live video from Nest Cams was unavailable as well. It looks like owners of the new Nest Thermostat that uses the Home app to operate were unaffected.
In an update posted about four hours after the initial message, the company confirmed that it has identified the reason for the outages and the issues should be resolved now. If you're still running into trouble, try rebooting the affected device, and if that doesn't help, reach out to the Nest support team.
Updated to reflect that the issues have been resolved.