Motorola launched its second foldable Razr phone recently, and this one is available unlocked rather than only on Verizon. If you decide to head over to the Amazon listing to pick up Moto's little flippy boy, you might notice a strange warning. The phone's "open" shipping configuration can potentially lead to damage during transit, so Moto is opening all the boxes to flip the phone closed. In the process, someone might get fingerprints all over your "new" phone.
Here's the full notice posted on the official Amazon product listing.
NOTE: originally, RAZR was meant to be shipped in the unfolded position. However, to better protect the display, we have folded your RAZR – it’s safer but may not look as elegant as we hoped. We apologize if you see fingerprints on your device. We assure you your RAZR is brand new.
Like all foldable phones, the screen on the Razr is its most vulnerable component. Even Samsung's foldable with the "ultra-thin glass" can scratch easily thanks to the plastic top layer. This is just the reality of foldable phones right now. It's strange, then, that Motorola would design a box that left the display so exposed. Admittedly, the box does look cool (see below), but that big, plastic screen is just begging for dents and scratches.
We reached out to Motorola, and this is the reply we got.
Motorola is packaging the new razr in its closed form at the factory level. Once the device leaves our facilities it is not reopened. Motorola places strict requirements on handling with gloves and sanitation procedures along with shipping protocols aimed at providing a great out of box experience. As with all products, we’ll continue to closely monitor and make additional adjustments as needed to give the best consumer experience.
So, the "we" in the Amazon listing is Motorola itself. It's packaging the phone in the factory with the flip closed, so no retailers have to open and re-seal the boxes—it's just a badly worded notice on the Amazon page. Moto also says the employees flipping the phones closed are wearing gloves, so it's unclear why the Amazon listing even mentions fingerprints. So, Razr boxes might look a little deformed, but you shouldn't have to worry Amazon workers are putting their hands all over your new phone. However, Motorola didn't address whether or not it has seen a pattern of damaged Razrs in shipping in the open configuration. I would certainly be interested to know what spurred this packaging change.
This article was updated with a comment from Motorola.