Chrome on Android has been a bit more crash-happy over the past few months. There were reports of WebView (the Chrome-based engine that powers web content inside apps) having problems last year, and Google has acknowledged Chrome 83 crashes on select Asus devices. OnePlus phone owners have also had to deal with buggy Chrome behavior, as the app has been freezing and crashing on some OnePlus devices for the past several months.
It's not out of the ordinary for Chrome to occasionally become unresponsive — the culprit is usually resource-intensive websites, rather than the browser itself. However, there has been an overwhelming number of reports in the past few months of Chrome and WebView having problems on OnePlus phones. The earliest complaints date back to October, but the frequency of reports has increased in the past two months.
@oneplus_fr je remarque que mon one plus 8 pro frizz sans cesse sur l'application Google Chrome. Pouvez vous cherchez une solution ? C'est dommage d'avoir une téléphone de fou qui plante sur une application si basique.
— Fourton (@rob1frt) May 25, 2020
@OnePlus_Support my 8pro display constantly freezes, sometimes twice in a day sometimes it's okay for a day or two then happens again. Doesn't seem to matter what app, chrome, games, or other apps it freezes.
Checked community and lots reporting it too with no answers.
— King (@KebabsRLyf) May 22, 2020
@oneplus_fr bonjour, est ce que des problèmes de freeze sur chrome ont été remontés sur le op8 ? Merci
— Julien (@coucoutoua) May 18, 2020
Artem Russakovskii, the owner of this fine website, also received a few confirmations in April after asking if anyone was still experiencing WebView crashing on OnePlus phones.
Still here on my 7T Pro running latest software and Google Play updates, it really sucks :/
— Salem Sayed (@salemsayed) April 14, 2020
Freezing WebView also on OP6
— Marco Colombo (@MarcoDT84) April 14, 2020
I can confirm the WebView freeze is still there on my 7Pro
— Kar Al (@kartheek4u) April 14, 2020
Unfortunately, it's still unclear what exactly the root cause of these crashes is. We reached out to Google and OnePlus for comment, but neither company has provided answers yet — OnePlus is still looking into the issue, and Google never responded to our inquiry. The only report filed in the Chromium bug tracker related to OnePlus crashes appears to be limited to Trusted Web Activities. We have also discovered a handful of reports about similar crashing/freezing issues on other devices, but they don't appear to be anywhere as frequent as complaints from OnePlus owners.
Hopefully, OnePlus or Google will eventually provide an answer or a fix for these issues. Even for folks using a different web browser, issues with WebViews can still cause countless third-party applications to experience problems.