The Nest Hello video doorbell is an excellent product—it's one of the few smart home products that have genuinely improved my life. As with anything that relies on server-side features, it doesn't always work perfectly. Google appears to have broken the doorbell's Quiet Time feature after doing the same thing just a month ago.
Quiet Time on the Nest Hello lets you quickly mute your doorbell for a predetermined length of time between 30 minutes and three hours. Currently, that selection doesn't stick, and the doorbell continues making noise. The same thing happened about a month ago because of a problem on Google's end. That one took about a week to fix.
There's a support thread on Google's forums about the issue, as well as a Reddit thread with numerous confirmations. I can also confirm Quiet Time is busted on my doorbell. This doesn't seem like the kind of feature that should work without an easily broken server-side component. Feel free to complain in the support thread—one of the "community specialists" said the team has not received reports from other users about this. I would wager that has changed.
@googlenest I'm unable to set "Quiet time" on a Nest Hello all of a sudden. It just doesn't set when I apply it.
Tried like 10 times.
— Artem Russakovskii (@ArtemR) February 22, 2020
A Google rep has replied in the support thread with some news.
Update: We’ve identified the cause and are working on the solution. Please hang in there as we continue to work on it — we appreciate your patience.
So, the issue is acknowledged and someone is working to fix it. Hopefully, that means a shorter outage this time and no more repeats.