In March 2017, Google announced that Hangouts would split into Meet and Chat apps, kicking off what has been a long, slow road to shutdown for the original version of the platform. Almost two years later, we now have an official timetable for the winding-down of the well-used service as Google attempts to wrestle a bigger share of the team communication market away from competitors like Slack. The timeline begins with the slow transition of G Suite users from classic Hangouts to Chat and Meet this year, followed by a consumer transition, which will likely begin late in 2020.
The plan, as set out in a G Suite Updates blog post, begins on April 16, when Google will start pushing G Suite administrators and users towards adopting the Meet and Chat platforms - with an emphasis on Chat, the Slack-like messaging platform. Mainly, these are admin-facing changes. Beginning on that date, administrators will be able to disable classic Hangouts user interfaces at the time of their choosing, for instance. Administrators will also be able to control both classic Hangouts and Chat/Meet in their respective settings. Google Vault customers will have to make a few decisions about Mail retention rules between March 16 and April 16.
Hangouts Chat, Google's main successor to classic Hangouts.
Next, between April and September 2019, features from classic Hangouts will come to Chat. Over the summer, Google plans to add features like integration with Gmail, chatting with external users, improved video calling, and the ability to make calls with Google Voice. Then, in October 2019, Google will start retiring classic Hangouts for G Suite customers. All remaining users will be transitioned to Chat. To sum up:
- April 16, 2019 - G Suite administrator changes begin
- April to September 2019 - G Suite Chat gets classic Hangouts features
- October 2019 - Google starts retiring classic Hangouts for G Suite customers
- October 2019 and onward - Google will specific details at a later date, but has confirmed the consumer transition will begin following the G Suite user transition
As it stands now, Chat and classic Hangouts are fairly interoperable, but group conversations are separate between the two products. The two will continue to be interoperable until October 2019 or sooner, depending on whether you have a G Suite administrator that will usher in the changes sooner.
It's probably worth noting that this whole plan is pretty much in-line with what was initially reported by 9to5Google in December but subsequently deemed "shoddy reporting" by Google's Product Lead for Communications Scott Johnston. Suffice it to say, there's nothing really new here apart from the dates, and a few details about how the transition will work.
As for protecting any data you might have in classic Hangouts, it seems the transition will carry along your past message histories into Chat, but we've inquired to confirm. Additionally, there's always Google Takeout if you want more peace of mind. Other than that, it seems all that's left to say is: rest in peace Google Hangouts, you served us (mostly) well.