No one likes waiting, so it's no surprise that mobile ordering has taken off in the past few years. Nearly every restaurant chain has a mobile app, but not everyone wants to waste storage space, so Dunkin Donuts has worked on another solution. If you have a DD Perks Rewards account, you can now place orders straight from Google Assistant.
To set it up, you have to say "talk to Dunkin Donuts" on Google Assistant and connect your DD account. Then you can pick which location you want to order from, select something from your recent orders, and confirm the purchase. Like many other ordering services running on Assistant/Alexa, you can't make a new order from scratch.
Once you make the purchase, the estimated driving time calculated by Google Maps will be sent to DD, so theoretically the order will be completely ready by the time you get there. Unfortunately, the Assistant app doesn't work on smart speakers, so you still have to pull out your phone to buy Munchkins.
CANTON, Mass., March 14, 2018 /PRNewswire/ -- Dunkin' Donuts continues to introduce faster and easier choices for running on Dunkin', today announcing that On-the-Go Mobile Ordering is now available through the Google Assistant, on iPhones and Android phones. Though this new integration, DD Perks® Rewards members can use the Google Assistant, Google's voice assistant technology, on their iPhones and Android phones to place a mobile order for Dunkin' Donuts coffee, beverages, baked goods and breakfast sandwiches, and then speed past the line in store for pick-up. The new integration is powered by Conversable, a leading AI-powered conversational intelligence platform.
Guests who have a DD Perks account and a Google account can link both, with all ordering and payments happening within Dunkin' Donuts' mobile platform. When a guest places and submits an order through the Google Assistant, the distance and estimated time to reach the Dunkin' Donuts restaurant will be identified by Google Maps, and the order will be sent to the restaurant to be ready at that time. Guests can order from saved Favorites and items previously ordered via the Dunkin' Mobile® App.
To get started, guests need simply say "Hey Google, talk to Dunkin' Donuts." A more detailed list of steps to follow for placing a Dunkin' Donuts order via Google Assistant can be found on the Dunkin' Donuts Corporate Blog at https://news.dunkindonuts.com/blog/thegoogleassistant.
"We are focused on leveraging the most innovative, relevant technologies to make accessing our mobile ordering platform as easy as possible," says Sherrill Kaplan, Vice President of Digital Innovation at Dunkin' Brands. "Our new integration with the Google Assistant is yet another exciting example of our commitment to enhancing speed, convenience and our overall brand experience for our loyal guests."
DD Perks Rewards members can get even more perks this month with No Wait Wednesdays. Every Wednesday throughout March, guests who place an order using On-the-Go Mobile Ordering will earn double the points.
With DD Perks, guests earn five points for every dollar they spend on qualifying purchases at Dunkin' Donuts when they pay using an enrolled Dunkin' Donuts Card, either plastic or via the Dunkin' Mobile App. Once a member accrues 200 points, he or she receives a coupon for a free, any-size beverage of their choice, redeemable at participating Dunkin' Donuts restaurants. DD Perks members also receive a coupon for a free, any-size beverage upon enrollment and on their birthday.
To enroll in DD Perks, download the Dunkin' Mobile App or visit www.DDPerks.com. To learn more about Dunkin' Donuts, visit www.DunkinDonuts.com or subscribe to the Dunkin' Donuts blog to receive notifications at https://news.dunkindonuts.com/blog.
About Dunkin' Donuts
Founded in 1950, Dunkin' Donuts is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' Donuts is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' Donuts has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 12 years running. The company has more than 12,500 restaurants in 46 countries worldwide. Based in Canton, Mass., Dunkin' Donuts is part of the Dunkin' Brands Group, Inc. (Nasdaq: DNKN) family of companies. For more information, visit www.DunkinDonuts.com.