Samsung and the CPSC (Consumer Product Safety Commission) have just announced an official recall of the Galaxy Note7 in the US. This news comes after statements last week that Samsung and the CPSC are working together to issue a formal recall and reports that Samsung is limiting the batteries of Note7s in Korea to 60% via an OTA update. According to the CPSC, 92 reports of batteries overheating in the US have been received. This is out of an estimated one million units sold.
Those 92 reports include 26 reports of burns and 55 reports of damage to property such as cars and garages. The CPSC describes the hazard as follows:
"The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers."
In addition to the US's CPSC, Canada's Healthy Canadians and Mexico's PROFECO have also announced recalls for the Note7. Approximately 22,000 units have been sold in Canada, and 11,500 have been sold in Mexico. There have been 35 reported cases in Mexico.
It's been tough for Samsung; what is arguably their best phone yet has been hampered by a manufacturing flaw that just so happens to be dangerous.
Included in this recall are Note7s sold in the US prior to September 15th (that's today). You can check if yours is affected by the recall here. If it is, you can participate in Samsung's appropriately named U.S. Note7 Exchange Program, which will get you a refund, replacement, or a Galaxy S7/S7 edge plus a refund in the amount of the MSRP difference between the Note7 and the S7 or S7 edge. If you choose to get a replacement, you will also receive a $25 gift card, in-store credit, or bill credit from select retailers.
Samsung is saying that replacements will be available at retail locations no later than September 21st. Sprint is corroborating this information. Thanks, Corey.