By now, you've probably already heard about several Note7s exploding due to battery issues. Due to this, Samsung issued a recall for all Galaxy Note7s, halted sales, and stopped shipments. As part of this global recall, Samsung has created a product exchange program for Note7 owners in the United States.
This initiative, which is actually officially called the US Product Exchange Program, will give Note7 owners in the US two options. The first option is to exchange their Galaxy Note7 with a newer one. Customers who go this route can have new Note7s in their hands as early as next week. The second option is to exchange their Note7 and any Note7-specific accessories for a Galaxy S7 or S7 edge and a refund of the price differences between the Note7 and the replacement. For instance, if you have a T-Mobile Note7 ($849.99) and wanted to swap it for a T-Mobile S7 ($679.99), you'd receive a $170 refund. Going through with either option will net the consumer either a $25 gift card or $25 bill credit from select (unspecified) carriers/retailers.
If you own a Galaxy Note7 in the US, you can either contact or visit the store where you purchased it or call 1-800-SAMSUNG to go about this product exchange.
Samsung Establishes US Product Exchange Program for the Galaxy Note7
Exchange Program to Ensure Consumers’ Needs are Addressed Quickly
Ridgefield Park, NJ – September 2, 2016 – Samsung Electronics America, Inc. today announced the immediate availability of the U.S. Product Exchange Program for Galaxy Note7 owners. This program was launched in response to the recent announcement regarding isolated battery cell issues with the Galaxy Note7 device.
While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. For customers, who have Galaxy Note7 devices, Samsung will voluntarily replace their current device with a new one from today.
“Samsung is taking a proactive approach to address customer needs around the Note7,” said Tim Baxter, President, Samsung Electronics America. “We are encouraging customers to exchange their Note7 by taking advantage of our Product Exchange Program. The safety and satisfaction of our customers is Samsung’s top priority.”
The US Product Exchange Program will offer consumers the following choices:
1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (as early as next week)
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
As a gesture of appreciation, consumers will receive a $25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.
Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.