Droid Incredible owners, brace yourselves for some potentially bad news -- ready? After months of waiting, it looks like HTC may have scrapped its plans to bring Gingerbread to the Droid Incredible, according to a support rep.
Dear XXXXXXXXXX,
Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, XXXX.
Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.
We apologise [sic] for any inconvenience this may cause XXXX, and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at www.htc.com/us/support for further assistance, user manuals, and helpful tips.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001610.
Sincerely,
Stephen
HTC
Honestly, we're not sure what's going on here, because we know for a fact that there is a test build of Gingerbread for the DInc sitting on Verizon's servers right this moment. Of course, this could be the Desire incident all over again -- they spent a few months working on a suitable build, decide it's "not possible," and scrapped it.
But, the way I see it, there are a couple of things to consider here.
- Best case scenario, the support rep was confused and actually thinking of a another device (because, you know, that happens fairly often).
- Or, perhaps he was right. Maybe there are no plans to bring Gingerbread to the Incredible at this point. There's always the option of causing a bit of a stir and letting HTC know that you're unhappy with the decision -- it seemed to work [somewhat] well for the Desire, right?
Of course, maybe that won't work, either. If that's the case, you can always take matters into your own hands, root and ROM (if you haven't already), and give yourself a custom build of Gingerbread.
Then again, this could just all be a misunderstanding -- but I probably wouldn't count on it.