It appears Verizon has altered the terms of its "Certified Like New Program" ("CLNP") (pray they don't alter them further) to be a lot more demanding regarding the condition of exchanged devices.
Namely, if you send in your destroyed DROID, don't expect to get a shiny new replacement without a serious penalty - all phones sent in on warranty exchange must now meet the following requirements:
CLNR Cosmetics Standards
CLNR Cosmetic Standard Summary:
- No blemishes are permitted on front surfaces such as the touch screen, keyboard
- No more than two flaws, which must be less than 5mm in length, are permitted on other surfaces
- No flaws or defects on lens
- No dust, dirt, or fibers under lens
- Ports must be free of foreign material and corrosion, be in operating condition, and have the plugs in place if applicable
This means even if your Android device suffers from a warrantied defect and fails, you may be out of luck trying to get it exchanged if you haven't kept it in tip-top condition.