Android Police

Samsung

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Samsung advises all Note7 owners to power down their phones while it investigates fires

The latest chapter in Samsung's ongoing Note7 nightmare has unfolded with the company's official statement on the new wave of battery fires. It says all owners of the Note7 should immediately turn off the phone while Samsung continues its investigation. This includes any original Note7 devices that might still be floating around as well as the replacements.

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Samsung will need to use extreme care handling a second Note7 recall, and it will suffer regardless

The Galaxy Note7 is in full-on product free-fall right now. Retailers are pulling it off shelves, Samsung has stopped production, and the once-deemed-"safe" versions of the phone are very obviously not. Things, frankly, could not have gone worse for Samsung. The Note7's launch has been brought to a screeching halt, and while many consumers may have been OK with Samsung's first battery fire flub given the relatively quick turnaround and response, this second round simply has no hope of retaining that goodwill.

This means Samsung will have to be walking-on-glass-covered-in-vinegar-and-angry-snakes levels of careful in how it manages what happens next.

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[Update: Sprint and Best Buy too] Verizon halts Galaxy Note7 sales, replacement devices can be exchanged

After AT&T and T-Mobile confirmed they are both halting Samsung Galaxy Note7 sales, and reports claiming Samsung is temporarily halting production of the device, Verizon has followed suit and halted its selling of the handset as well. The phones - both original and replacement models - can still be exchanged for something less, um, likely to explode, though.

This follows after it was claimed a replacement Note7 - i.e.

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Report: Samsung is halting production of the Galaxy Note7

At this point I think it's safe to say that Samsung's Galaxy Note 7 is the most embarrassing failure in the history of Android hardware. A spate of statistically high battery fires caused a worldwide recall of millions of Note 7 units, followed by multiple reports of explosions from the allegedly "fixed" replacement phones. American carriers T-Mobile and AT&T are no longer selling the device, all four major carriers are accepting unconditional exchanges, and we at Android Police are officially recommending that consumers not buy the phone for now. It's an unmitigated disaster for Samsung.

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AT&T is the first US operator to halt all sales of the "safe" Galaxy Note7

AT&T, speaking to The Verge, has confirmed the US's second-largest mobile operator will no longer sell the Galaxy Note7 smartphone because of recent incidents with units catching fire (i.e., on planes). AT&T did not provide any window as to when or if sales might resume, but you can probably assume the halt is indefinite, contingent upon the result of Samsung and various agencies' investigations. Bloomberg reported AT&T was considering the move on Friday.

AT&T will no longer provide "safe" replacements to owners of the original defective Note7, either. Customers coming in with a Note7 eligible for the first recall will have to choose another device.

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Two new, reliable reports of replacement Note7s catching fire in the US

Two new reports in the US emerged late yesterday of Samsung's "safe" replacement Note7 smartphones catching fire. One, in Kentucky, actively went unreported by Samsung (the fire happened on Tuesday) and caused a man to be treated at a hospital for smoke inhalation when his phone caught fire in his bedroom overnight. The second gave a 13-year-old a minor burn when a Note7 battery failed in her hands.

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Please don't buy a Galaxy Note7, at least for now (returning yours is a good idea, too)

Android Police rarely issues any kind of directive not to purchase a particular product. Recent news around the Galaxy Note7 is what I would deem cause for us to now do so.

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AT&T is apparently considering stopping all sales of the Galaxy Note7

It's been a terrible year for Samsung's Galaxy Note line - ironic, considering how widely praised the Note7 has been. It's bad enough that around a hundred units of the phablet have caught on fire and nearly all of them were recalled, but the fact that a revised unit managed to make flames on an airplane made the whole situation even worse. Now, following all four major US carriers' promises to allow customers to swap their Note7s for any other phone they carry, there have been reports that AT&T wants to cancel sales of the flagship.

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[Update: T-Mo and Verizon] AT&T and Sprint are now allowing customers to swap their replacement Galaxy Note7s for any other phone

The Galaxy Note7's tendency to explode and its subsequent recall have been well-publicized, but it appears that the issue wasn't completely fixed. Following the explosion of a revised Galaxy Note7 on a (not yet in the air) Southwest Airlines flight, American carriers AT&T and Sprint are permitting any concerned customers to exchange their 'safe' replacement Galaxy Note7s for any other smartphones they have available.

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A post-recall Galaxy Note7 caught fire on a Southwest Airlines flight

The first replacement Samsung Galaxy Note7 devices with non-exploding batteries started reaching retailers a few weeks ago. Owners have been repeatedly urged to turn in their defective phones, lest they burst into flames. Southwest Airlines passenger Brian Green had one of those replacement Note7s, but that didn't stop it from catching fire this morning as he waited for his flight from Louisville to Baltimore to leave the gate.

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