The Galaxy Note7 is in full-on product free-fall right now. Retailers are pulling it off shelves, Samsung has stopped production, and the once-deemed-"safe" versions of the phone are very obviously not. Things, frankly, could not have gone worse for Samsung. The Note7's launch has been brought to a screeching halt, and while many consumers may have been OK with Samsung's first battery fire flub given the relatively quick turnaround and response, this second round simply has no hope of retaining that goodwill.
This means Samsung will have to be walking-on-glass-covered-in-vinegar-and-angry-snakes levels of careful in how it manages what happens next. Read More
After AT&T and T-Mobile confirmed they are both halting Samsung Galaxy Note7 sales, and reports claiming Samsung is temporarily halting production of the device, Verizon has followed suit and halted its selling of the handset as well. The phones - both original and replacement models - can still be exchanged for something less, um, likely to explode, though.
This follows after it was claimed a replacement Note7 - i.e. Read More
At this point I think it's safe to say that Samsung's Galaxy Note 7 is the most embarrassing failure in the history of Android hardware. A spate of statistically high battery fires caused a worldwide recall of millions of Note 7 units, followed by multiple reports of explosions from the allegedly "fixed" replacement phones. American carriers T-Mobile and AT&T are no longer selling the device, all four major carriers are accepting unconditional exchanges, and we at Android Police are officially recommending that consumers not buy the phone for now. It's an unmitigated disaster for Samsung. Read More
AT&T, speaking to The Verge, has confirmed the US's second-largest mobile operator will no longer sell the Galaxy Note7 smartphone because of recent incidents with units catching fire (i.e., on planes). AT&T did not provide any window as to when or if sales might resume, but you can probably assume the halt is indefinite, contingent upon the result of Samsung and various agencies' investigations. Bloomberg reported AT&T was considering the move on Friday.
AT&T will no longer provide "safe" replacements to owners of the original defective Note7, either. Customers coming in with a Note7 eligible for the first recall will have to choose another device. Read More
Two new reports in the US emerged late yesterday of Samsung's "safe" replacement Note7 smartphones catching fire. One, in Kentucky, actively went unreported by Samsung (the fire happened on Tuesday) and caused a man to be treated at a hospital for smoke inhalation when his phone caught fire in his bedroom overnight. The second gave a 13-year-old a minor burn when a Note7 battery failed in her hands. Read More
Android Police rarely issues any kind of directive not to purchase a particular product. Recent news around the Galaxy Note7 is what I would deem cause for us to now do so. Read More
It's been a terrible year for Samsung's Galaxy Note line - ironic, considering how widely praised the Note7 has been. It's bad enough that around a hundred units of the phablet have caught on fire and nearly all of them were recalled, but the fact that a revised unit managed to make flames on an airplane made the whole situation even worse. Now, following all four major US carriers' promises to allow customers to swap their Note7s for any other phone they carry, there have been reports that AT&T wants to cancel sales of the flagship. Read More
The Galaxy Note7's tendency to explode and its subsequent recall have been well-publicized, but it appears that the issue wasn't completely fixed. Following the explosion of a revised Galaxy Note7 on a (not yet in the air) Southwest Airlines flight, American carriers AT&T and Sprint are permitting any concerned customers to exchange their 'safe' replacement Galaxy Note7s for any other smartphones they have available. Read More
The first replacement Samsung Galaxy Note7 devices with non-exploding batteries started reaching retailers a few weeks ago. Owners have been repeatedly urged to turn in their defective phones, lest they burst into flames. Southwest Airlines passenger Brian Green had one of those replacement Note7s, but that didn't stop it from catching fire this morning as he waited for his flight from Louisville to Baltimore to leave the gate. Read More
As you probably already know, the Galaxy Note7 hasn't exactly had a great launch, thanks to its tendency to explode. As a result, Samsung was forced to quickly redesign and produce millions of Note7s to send to owners with affected models. The Korean company prioritized replacements for owners with defective Note7s, and new sales were reported to restart on October 21st. However, things are moving more quickly than that; T-Mobile will resume sales on October 5th. Read More